Director of Learning & Frontline Excellence

Afni, Inc.; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Afni, Inc. in the Philippines seeks a Training Director to lead strategy, execution, and continuous improvement of learning and frontline development programs that drive operational excellence and business performance.

You will mentor Training Managers, Supervisors, Trainers, and learning support teams, ensuring alignment with client requirements and organizational goals while building workforce capability and leadership pipelines.

Qualifications

• Bachelors degree.
• 3–5 years of relevant experience.
• Learning & Talent Development.
• Adult Learning Theory (Andragogy).
• Learning Strategy Development.
• Instructional Systems Design (ADDIE, SAM, Agile Learning).
• Competency-Based Training Frameworks.
• Leadership Development Programs.
• Performance Consulting Methodologies.
• Evaluation and Measurement Frameworks (Kirkpatrick, Phillips ROI).
• Learning Experience Design (LXD).
• Business & Operational Leadership.
• Contact Center/BPO Operations.
• Sales, Customer Service, and Customer Experience Operations.
• Workforce Management and Capacity Planning.
• Financial Planning and Budget Management.
• Business Acumen and P&L Fundamentals.
• Strategic Workforce Planning.
• Vendor and Client Relationship Management.
• Organizational Effectiveness.
• Learning Technology & AI.
• LMS.
• Learning Experience Platforms (LXP).
• Digital Adoption Platforms.
• AI-Powered Learning and Coaching Tools.
• Virtual and Blended Learning Technologies.
• Knowledge Management Systems.
• Learning Content Management Systems.
• Learning Analytics Platforms.
• Data & Analytics.
• Advanced Dashboard Interpretation.
• Learning Analytics and Reporting.
• Predictive Analytics.
• Data Storytelling.
• Root Cause Analysis.
• Business Intelligence Reporting.
• Performance Trend Analysis.

Responsibilities

• Develop and execute enterprise learning strategies aligned with business objectives.
• Lead training operations across multiple sites and programs.
• Oversee curriculum design, coaching programs, and learning effectiveness initiatives.
• Establish governance, standards, and certification frameworks for learning.
• Partner with executives and clients to identify capability needs and improvements.

Skills

Learning Strategy

Leadership

Performance Analytics

Data Analytics

Learning Technologies

Education

Bachelor's degree

Tools

LMS

LXP

AI coaching tools

Analytics platforms

KPIs dashboards

Job description

Afni, Inc. in the Philippines seeks a Training Director to lead strategy, execution, and continuous improvement of learning and frontline development programs that drive operational excellence and business performance.

You will mentor Training Managers, Supervisors, Trainers, and learning support teams, ensuring alignment with client requirements and organizational goals while building workforce capability and leadership pipelines.