Director of Digital Experience & Customer Journeys

Filinvest Hospitality Corporation; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Filinvest Hospitality Corporation is looking for a Digital Experience Lead to oversee the end-to-end digital journey of its platforms, including website and booking systems. This role involves collaboration with multiple teams to optimize user experience and drive engagement.

The ideal candidate will have at least 5 years of experience in digital experience management and a Bachelor's degree in a relevant field, alongside proficiency in web analytics and project management.

Qualifications

• At least 5 years of experience in digital experience management, UX/UI, or digital product management.
• Relevant experience in hospitality, e-commerce, or service-oriented industries is a plus.
• Proficiency in web analytics tools and CMS platforms.

Responsibilities

• Oversee and improve FHC's digital platforms for a seamless online experience.
• Develop and execute a digital experience roadmap aligned with brand strategy.
• Coordinate with internal and external teams to deliver digital projects.

Skills

Web analytics tools (e.g., Google Analytics)

Digital product management

Cross-functional collaboration

Analytical skills

Communication skills

Education

Bachelor's degree in Information Technology, Digital Marketing, or related field

Tools

CMS platforms

Project management tools

Job description

Filinvest Hospitality Corporation is looking for a Digital Experience Lead to oversee the end-to-end digital journey of its platforms, including website and booking systems. This role involves collaboration with multiple teams to optimize user experience and drive engagement.

The ideal candidate will have at least 5 years of experience in digital experience management and a Bachelor's degree in a relevant field, alongside proficiency in web analytics and project management.