Director of Customer Success Remote AI Docs & Decks Lead

Ethos; Philippines; Remote; PHP 4,997,000 - 7,117,000; Part time

Job summary

Ethos is seeking an experienced Director of Customer Success to lead teams shaping AI-assisted document workflows, dashboards, and playbooks for executive audiences. This remote, flexible role fits 5–20 hours per week with a competitive $70/hour compensation.

The ideal candidate will own health-score models, renewal forecasting, and the preparation of TB decks and runbooks, ensuring trusted, data-driven outcomes for customers and investors.

Qualifications

• 4+ years owning customer success or support operations for B2B SaaS or services.
• Ability to translate messy support and usage data into exec-ready materials.
• Expert-level document, spreadsheet, and slide craftsmanship with strong writing.

Responsibilities

• Own customer success operations with health-score and renewal forecasting.
• Create and refine AI-generated documents, dashboards, and playbooks for executives.
• Develop quarterly business review decks and escalation runbooks for trust and clarity.

Skills

Customer success leadership

Health-score models

Executive communication

Job description

Ethos is seeking an experienced Director of Customer Success to lead teams shaping AI-assisted document workflows, dashboards, and playbooks for executive audiences. This remote, flexible role fits 5–20 hours per week with a competitive $70/hour compensation.

The ideal candidate will own health-score models, renewal forecasting, and the preparation of TB decks and runbooks, ensuring trusted, data-driven outcomes for customers and investors.