Director for Business Transformation Services

eBiZolution; Makati; On-site; PHP 3,500,000 - 6,000,000; Full time

Job summary

eBiZolution Inc. is seeking a Business Transformation Services Director to lead strategy, planning, and delivery of transformation programs across the organization.

You will drive process improvement, governance, and stakeholder alignment to achieve operational excellence and enhanced service delivery. The role requires deep experience in transformation management, cross-functional leadership, and a proven track record of delivering complex programs on time and within budget.

Qualifications

• Bachelor's degree in a related field.
• Experience leading transformation, PMO, process improvements, operations, consulting, or related area.
• Experience in cross-functional projects and transformation initiatives.
• Strong understanding of business processes, operational improvement, and change management.

Responsibilities

• Lead and manage business transformation strategy, programs, and initiatives aligned with goals.
• Oversee planning, execution, and delivery of transformation programs and projects within scope, timeline, quality, and budget.
• Identify improvements, translate objectives into actionable plans and roadmaps.
• Develop governance structures, milestones, and performance measures; monitor progress and mitigate risks.
• Foster stakeholder relationships and ensure alignment with senior leaders and cross-functional teams.
• Lead change management activities and facilitate adoption of new processes and systems.
• Identify opportunities to leverage digital solutions and process automation to improve delivery and performance.

Skills

Strategic thinking

Project management

Leadership

Change management

Stakeholder management

Communication

Data analysis

Risk management

Problem solving

Planning & execution

Innovation

Governance

Education

Bachelor's degree in Business Administration/Management/IT/Engineering

PMP/PRINCE2 certification

Lean Six Sigma (advantage)

Tools

PMP

PRINCE2

Job description

The Business Transformation Services Director is responsible for leading and managing business transformation initiatives that improve organizational performance, operational efficiency, service delivery, and overall business effectiveness.

The role provides strategic and operational leadership in the planning, execution, and monitoring of transformation programs and projects. It works closely with various business units and stakeholders to identify opportunities for improvement, develop practical solutions, manage change, and ensure that transformation initiatives are aligned with the organization's strategic objectives.

The position is also responsible for ensuring the successful delivery of transformation services, maintaining strong stakeholder relationships, and fostering a culture of continuous improvement and innovation.

PRIMARY DUTIES & RESPONSIBILITIES:

1. Business Transformation Strategy and Planning

• Develop and implement business transformation strategies, programs, and initiatives aligned with organizational goals and business priorities.
• Assess existing business processes, operating models, and workflows to identify opportunities for improvement and transformation.
• Translate business objectives into actionable transformation plans, roadmaps, and initiatives.
• Provide insights and recommendations to management on opportunities to improve efficiency, productivity, service quality, and business performance.

2. Transformation Program and Project Management

• Lead and oversee the planning, execution, and delivery of transformation programs and projects.
• Ensure that transformation initiatives are delivered within agreed scope, timeline, quality standards, and budget.
• Establish project objectives, milestones, deliverables, governance structures, and performance measures.
• Monitor project progress, identify risks and issues, and implement appropriate mitigation and corrective actions.
• Ensure effective coordination and collaboration among project teams and stakeholders.

3. Process Improvement and Operational Excellence

• Identify process inefficiencies, gaps, redundancies, and opportunities for automation and optimization.
• Lead process improvement initiatives using appropriate methodologies and tools.
• Develop and implement improved processes, workflows, policies, and operating procedures.
• Establish and monitor key performance indicators to measure the effectiveness of transformation initiatives.
• Promote a culture of continuous improvement and operational excellence across the organization.

4. Service Delivery and Stakeholder Management

• Ensure the effective and timely delivery of Business Transformation Services to internal and external stakeholders, as applicable.
• Build and maintain strong relationships with business leaders, department heads, project teams, and other key stakeholders.
• Understand stakeholder requirements and ensure that transformation solutions address business needs and objectives.
• Facilitate discussions, workshops, and alignment sessions to support transformation initiatives.
• Provide regular updates, reports, and recommendations to management and relevant stakeholders.

5. Change Management and Organizational Adoption

• Lead and support change management activities related to business transformation initiatives.
• Develop strategies to facilitate stakeholder engagement, communication, and adoption of new processes, systems, and ways of working.
• Identify potential resistance to change and develop appropriate strategies to address concerns and support successful implementation.
• Ensure that employees and stakeholders are properly informed, engaged, and prepared for transformation initiatives.

6. Digital Transformation and Innovation

• Identify opportunities to leverage technology, automation, data, and digital solutions to improve business processes and service delivery.
• Collaborate with technology and business teams in evaluating and implementing digital transformation initiatives.
• Monitor emerging trends, technologies, and industry practices that may contribute to business improvement.
• Encourage innovation and the development of practical solutions to address business challenges.

7. Team Leadership and Development

• Lead, manage, and develop members of the Business Transformation Services team.
• Establish clear objectives, performance expectations, and accountability for team members.
• Provide coaching, mentoring, guidance, and support to promote professional growth and high performance.
• Foster a collaborative, innovative, and results-oriented team environment.
• Allocate resources effectively to ensure the successful delivery of transformation initiatives.

8. Governance, Reporting, and Risk Management

• Establish appropriate governance and reporting mechanisms for transformation programs and projects.
• Prepare and present regular reports on project status, key performance indicators, risks, issues, and achievements.
• Ensure that transformation initiatives comply with applicable company policies, standards, and procedures.
• Maintain proper documentation of transformation plans, processes, project decisions, and outcomes.
• Monitor risks and implement appropriate mitigation strategies to protect the successful delivery of initiatives.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Management, Information Technology, Engineering, or a related field.
• Relevant experience in business transformation, project management, process improvement, operations, consulting, or a related field.
• Experience in leading cross-functional projects and transformation initiatives.
• Strong understanding of business processes, operational improvement, and change management principles.
• Experience in stakeholder management and working with senior leaders and cross-functional teams.
• Project management certification such as PMP, PRINCE2, or equivalent is an advantage.
• Process improvement certification such as Lean Six Sigma is an advantage.

Competencies and Skills:

• Strategic thinking and business acumen
• Business transformation and process improvement
• Project and program management
• Change management
• Stakeholder and relationship management
• Leadership and people management
• Problem-solving and critical thinking
• Data analysis and decision-making
• Communication and presentation skills
• Planning, organization, and execution
• Innovation and continuous improvement
• Risk management and governance

JOB SPECIFICATION:

Academic Qualification: Bachelor's degree in Business Administration, Management, Information Technology, Engineering, or a related field.

Work Experience

Relevant experience in business transformation, project management, process improvement, operations, consulting, or a related field.

• Experience in leading cross-functional projects and transformation initiatives.
• Strong understanding of business processes, operational improvement, and change management principles.
• Experience in stakeholder management and working with senior leaders and cross-functional teams.
• Project management certification such as PMP, PRINCE2, or equivalent is an advantage.
• Process improvement certification such as Lean Six Sigma is an advantage.