Dir I WFM Solutions (PHL)

Carelon Global Solutions Philippines Inc; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Rewards program

Job summary

Carelon Global Solutions Philippines, Inc. in Manila/Taguig is seeking a Director I WFM Solutions (PHL) to lead workforce management initiatives across the Philippines.

The role focuses on optimizing call center and related operations, contributing to efficiency and service quality within a people-first organization. Join a team with multiple offices, a large talent pool, and comprehensive benefits including health and medical insurance, rewards programs, and supportive development opportunities

Job description

Position Title: Dir I WFM Solutions (PHL) Shift: Job Description:

Care meets innovation Our name translates to "providing full and complete care" and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines- two in Manila and two in Iloilo, we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations. We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today. We celebrate and leverage our associates' limitless skills, talents, unique perspectives, and experiences. By respecting our people's culture and background, we foster a collaborative and purpose-driven workplace where everyone can grow and thrive in their careers. If you are a recent senior high school or college graduate looking to get a head start in your career, we are the right team for you. Our people-first approach supports professional development by providing associates with the right tools and training that align with their aspirations.