Associate Relations Specialist (PHL)

Carelon Global Solutions Philippines Inc; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Rewards program

Best-in-class amenities

Job summary

Carelon Global Solutions Philippines Inc is seeking an Associate Relations Specialist to serve as the primary liaison for non-complex associate relations issues, including attendance, policy questions, and coaching. The role requires a BA/BS and at least 1 year in HR, with duties spanning advisory support, case management, ARRT system tasks, and data handling for Legal investigators.

The position operates on a 5:00 PM to 2:00 AM shift in the Philippines, offering competitive compensation and

Qualifications

• Requires a BA/BS degree and 1 year of HR experience or an equivalent combination of education and experience.
• Provides advice, guidance, and coaching to associates and managers based on policies and laws.

Responsibilities

• Primary duties include advising and coaching associates and managers on policies and legal requirements.
• Handle case creation, tracking, and reporting for associate relations issues.
• Assist with ARRT system and tool concerns; manage ARRT mailbox.
• Provide data management support to Legal and investigators.

Skills

Communication skills

Coaching

HR policies knowledge

Education

BA/BS degree

Tools

ARRT system

Job description

Position Title: Associate Relations Specialist (PHL) Shift: 5:00 PM to 2:00 AM (Philippines)

Job Description

Responsible for serving as the primary point of contact for associates and management for non-complex associate relations issues including but not limited to: attendance, policy questions, associate complaints, and coaching.

• Primary duties may include, but are not limited to: Provides advice, guidance, coaching to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations.
• Responsible for case creation, tracking, and reporting.
• Assists with the ARRT system and tool concerns.
• Manages the ARRT mailbox.
• Provides data management support to Legal and investigators.
• Requires a BA/BS degree; 1 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

Care meets innovation

Our name translates to "providing full and complete care" and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations.

We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community.

• Competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure.

At Carelon Global Solutions Philippines, we care for those who provide care. Join us today.

We celebrate and leverage our associates' limitless skills, talents, unique perspectives, and experiences. By respecting our people's culture and background, we foster a collaborative and purpose-driven workplace where everyone can grow and thrive in their careers.

If you are a recent senior high school or college graduate looking to get a head start in your career, we are the right team for you.

Our people-first approach supports professional development by providing associates with the right tools and training that align with their aspirations.