Turn this role into an interview — a resume and cover letter built around what this employer wants.
Brightserve Solutions Inc. invites applicants for a new Pancake House outlet opening in Pasay City (Terminal 1) in December 2026.
This entry-level guest service role focuses on delivering friendly, efficient service to diners and supporting the team during store setup and daily operations. Responsibilities include greeting customers, taking orders, processing payments, and maintaining cleanliness while following health and safety guidelines.
1. Constantly focuses on customer satisfaction.
a. Greets and thanks every customer with enthusiasm.
b. Promptly attends to customer needs and requests.
2. Assists the staff in serving and refilling beverages and water, processing
payment, or running/serving food to the tables.
3. Must be able to operate cash register and handle cash transactions while adhering to
cash handling policies
4. Arranges tables, chairs, plates and table settings as prescribed.
5. Maintains cleanliness off the dining areas and performs a variety of cleaning tasks.
6. Follows health, safety and sanitation guidelines.
7. Informs management of guests who are unhappy with the service as quickly as possible.
8. Maintains a sincere, courteous demeanor with both staff and customers at all times.
9. Assists in an entire team effort.
10. Performs other duties as assigned.