Digital Transformation Engineer

Magellan Solutions Outsourcing Inc.; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Magellan Solutions Outsourcing Inc. seeks a Senior Business Process Excellence Specialist to lead enterprise-level transformation initiatives aimed at improving revenue, cost efficiency, service quality, risk reduction, and customer experience. The Sr.

BPE will design strategy, prioritize OGSM-aligned projects, and build governance frameworks while coaching junior colleagues. The role emphasizes cross-functional leadership, data-driven decision making, and the integration of automation and

Qualifications

• Bachelor’s degree in Engineering or related field (Industrial Engineering, IT or business)
• 4–8 years experience in process transformation
• Lean Six Sigma Green Belt
• Strong exposure to BPO / Shared Services / Contact Center environments
• Track record of quantified improvements

Responsibilities

• Lead enterprise-level transformation programs end-to-end (DMAIC or equivalent).
• Define problem statements with quantified baselines and develop business cases (ROI, CX impact).
• Drive prioritization and OGSM alignment across accounts.
• Architect process inventories, standardize majority of processes, and establish KPIs and control plans.
• Design scalable automation frameworks and integrate AI-enabled solutions.
• Apply change management principles and drive stakeholder alignment.
• Ensure governance, risk controls, and data integrity across programs

Skills

Leadership

Strategic thinking

Executive communication

Change management

Problem solving

Coaching

Ownership mindset

Risk awareness

Education

Bachelor’s degree in Engineering or related field

Tools

Lean Six Sigma DMAIC

Design Thinking

AppSheet

Apps Script

Looker Studio

Power BI

Google Workspace automation

Job description

The Senior Business Process Excellence (Sr. BPE) Specialist leads enterprise-level transformation initiatives that drive measurable improvements in revenue, cost efficiency, service quality, risk reduction, and customer experience.

The Sr. BPE Specialist:

• Designs transformation strategy
• Prioritizes initiatives aligned to OGSM
• Applies Lean Six Sigma, Design Thinking, and BPM
• Leads cross-functional transformation programs
• Integrates automation, AI agents, and analytics
• Builds governance frameworks
• Coaches junior colleagues

Key Responsibilities

• Enterprise Transformation Leadership: Lead full-cycle DMAIC or transformation programs; Define problem statements with quantified baseline impact; Conduct cross functional workshops; Develop business cases (ROI, risk, CX impact); Ensure sustainability via control plans
• Strategic Prioritization & OGSM Alignment: Use impact vs effort frameworks; Align projects to Revenue impact, Cost savings, Client experience, Risk exposure; Present data driven recommendations to leadership
• Process Architecture & Standardization: Build enterprise process inventory; Develop maturity scoring frameworks; Standardize 70-80% common processes across accounts; Establish governance cadence (KPIs, audits, version control)
• Advanced Automation & Digital Enablement: Architect workflow automation solutions; Determine when developer-level integration is required; Design scalable automation frameworks; Integrate Digital or AI-enabled solutions; Ensure security, access controls, and audit trail compliance
• Data Analytics & Validation: Perform statistical validation; Use advanced BI tools for insight generation; Translate data into executive-level insights; Identify leading indicators and forecast performance landing
• Change Management & Culture: Apply change management frameworks; Manage resistance strategically; Drive stakeholder alignment; Build psychological safety within transformation teams; Coach other members of the team
• Governance & Risk Awareness: Ensure compliance with ISO 27001 controls; Design risk-aware processes; Incorporate audit readiness into transformation projects; Strengthen documentation, access controls, and data integrity

Required Qualifications

• Bachelor’s degree in Engineering preferably Industrial Engineering, Business, IT, or related field
• 4-8 years experience in process transformation
• Lean Six Sigma Green Belt
• Strong exposure to BPO / Shared Services / Contact Center environment
• Demonstrated track record of quantified improvement results

Technical Skills Required

• Advanced Lean Six Sigma (DMAIC mastery)
• Design Thinking & BPM frameworks
• Advanced Google Workspace automation
• Apps Script / AppSheet solution design
• BI tools (Looker Studio, Power BI)
• Statistical validation methods
• Change management frameworks
• Project portfolio management

Other Competencies

• Strategic systems thinking
• Enterprise-level prioritization
• Business case development
• Leadership & coaching
• Executive communication
• Risk-conscious transformation
• Ownership mindset
• Strategic systems thinking
• Enterprise-level prioritization
• Business case development
• Leadership & coaching
• Executive communication
• Risk-conscious transformation
• Ownership mindset