DIGITAL OPERATIONS COORDINATOR

Profence Systems Corp.; Malabon; On-site; PHP 223,000 - 446,000; Full time

Job summary

Profence Systems Corp. is seeking a Digital Operations Coordinator in the Philippines who will manage daily Odoo transactions, coordinate service and project activities, and support our online business efforts.

The role requires strong computer skills, experience with Odoo modules, and the ability to assist users across departments. You will also help manage social media inquiries and generate operational reports to improve efficiency.

Qualifications

• Bachelor-level degree in IT, business, marketing, or engineering.
• Proven experience using Odoo and knowledge of its Sales, Purchase, Inventory, Accounting, HR, and Project modules.
• Strong MS Excel and MS Word skills.
• Ability to navigate Odoo, generate reports and assist users.
• Excellent communication and coordination abilities.
• Organized, detail-oriented, and able to multitask.
• Independent worker with cross-department coordination.

Responsibilities

• Coordinate daily Odoo transactions in Service and Project modules.
• Monitor activities across Odoo modules and follow up on entries.
• Ensure records are updated and accurate.
• Provide Odoo support to staff and liaise with the service provider.
• Prepare system reports.

Skills

Odoo expertise

Customer service

Coordination

MS Excel

Education

Bachelor's degree

Tools

Odoo ERP

MS Excel

MS Word

Job description

ProFence is the Philippines’ pioneering and only ISO 9001:2015-certified security electric fence provider. We protect homes, communities, government facilities, and businesses through reliable security solutions using internationally certified systems. We are committed to quality, safety, and integrity, providing trusted protection our clients can count on.

DIGITAL OPERATIONS COORDINATOR

We are looking for an organized, computer-savvy and responsible individual who is well-versed in Odoo and can handle daily system transactions, assist in service and project coordination, and support our online business activities.

JOB RESPONSIBILITIES

A. Odoo System Coordination

• Handle the daily entry and updating of transactions in Odoo, particularly Service and Project modules.
• Check daily activities and transactions across all Odoo modules and follow up on pending or incomplete entries.
• Ensure that records and information are properly updated and maintained.
• Assist employees with Odoo concerns and coordinate system issues with the service provider when needed.
• Generate and assist in preparing system reports.

B. Service and Project Coordination

• Receive and attend to customer service calls and inquiries.
• Provide basic troubleshooting advice using approved company guidelines and troubleshooting templates.
• Refer technical concerns to the appropriate technician or service personnel when on-site assistance is needed.
• Coordinate and arrange service schedules with customers and technicians.
• Monitor service requests, job assignments and completion updates.
• Follow up on project progress, service reports and other required documentation.
• Coordinate with Project Supervisors, technicians and concerned departments.

C. Online Marketing and Administrative Support

• Assist in managing company social media accounts and online inquiries.
• Prepare simple social media posts, captions and promotional materials.
• Monitor online inquiries and endorse potential customers to the Sales team.
• Maintain digital records and assist in preparing reports and other administrative requirements.

QUALIFICATIONS

• Graduate of any 4-year course, preferably IT, Business Administration, Marketing, Engineering or a related field.
• With actual work experience using Odoo and good working knowledge of its modules and business processes.
• Familiar with Odoo transactions involving Sales, Purchase, Inventory, Accounting, HR and Project/Service Management.
• Able to navigate Odoo, monitor transactions, generate reports and assist users with basic system concerns.
• Computer literate, particularly in MS Excel, Word and other office applications.
• Good communication, customer service and coordination skills.
• Organized, detail-oriented and capable of handling multiple responsibilities.
• Able to work independently and coordinate with different departments.