Digital Implementation Specialist

ELEVATE AND DELEGATE LLC; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

ELEVATE AND DELEGATE LLC is seeking a Product Operations professional to support client onboarding and implementation across the company’s digital product suite. You will configure websites, analytics, ads, call tracking, and other client technologies, ensuring requirements are validated before launches.

You will partner with internal teams to resolve blockers, perform QA, and maintain thorough documentation while delivering a consistent, professional client experience.

Qualifications

• Strong attention to detail and commitment to high-quality work.
• Ability to learn and navigate multiple technology platforms quickly.
• Excellent written and verbal communication skills.
• Robust organizational and time-management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Analytical problem-solving mindset with readiness to investigate issues.
• Collaborative team player across multiple departments.

Responsibilities

• Execute technical implementation tasks supporting onboarding across the product suite.
• Configure websites, analytics, advertising accounts, call tracking and client tech.
• Validate client requirements prior to launch and resolve blockers with stakeholders.
• Support client kickoff meetings and implementation discussions as needed.
• Configure and maintain client platforms, manage permissions and access.
• Troubleshoot issues and coordinate resolutions with SMEs.
• Perform quality assurance prior to product launches and verify deployments.
• Document work and maintain records in internal systems.
• Provide consistent, professional client support and escalate appropriately.
• Identify opportunities to improve workflows and tooling.

Skills

Attention to detail

Platform navigation

Written & verbal communication

Organizational skills

Time management

Prioritization

Analytical problem solving

Team collaboration

Continuous learning

Job description

Type: Full-time

Schedule: (8-5 Central)

Job Expectations

Client Implementation & Onboarding

• Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
• Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
• Validate client requirements and implementation details prior to launch.
• Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
• Support client kickoff meetings, launch calls, and implementation discussions as needed.

Technical Configuration & Platform Support

• Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
• Manage user permissions, account access, and platform configurations.
• Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
• Execute platform updates while maintaining accuracy and minimizing client impact.
• Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.

Launch Readiness & Quality Assurance

• Perform comprehensive quality assurance prior to product launches.
• Validate configurations, tracking, integrations, and client deliverables against established standards.
• Execute launch checklists and verify production environments following deployment.
• Identify risks, inconsistencies, or defects before they impact clients.
• Support post-launch verification and issue resolution.

Client Support Operations

• Respond to internal and client support requests within established service-level expectations.
• Prioritize work based on client impact, urgency, and departmental priorities.
• Document work completed and maintain accurate records within internal systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver a consistent, professional support experience across every client interaction.

Operational Excellence

• Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
• Contribute to process improvements that increase scalability and improve the client experience.
• Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
• Participate in testing, rollout, and adoption of new tools, technologies, and processes.
• Support departmental initiatives that improve quality, consistency, and operational performance.

Requirements

Job Qualifications

• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Demonstrated ability to learn and navigate multiple technology platforms.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.
• Collaborative team player comfortable working across multiple departments.
• Passion for continuous learning, process improvement, and technology.

Required Experience

• Proven experience in product operations or a similar role, ideally within a tech-focused environment.
• Excellent communication and interpersonal skills to effectively manage stakeholder relationships.