Digital CX Specialist (Entry-Level, Onsite)

ABS-CBN Corporation; Quezon City; On-site; PHP 167,000 - 234,000; Full time

Job summary

ABS-CBN Corporation seeks a customer support associate to provide professional and timely help across email, live chat, and social media. You will answer inquiries, resolve concerns, and maintain records with courteous, empathetic communication.

The role emphasizes strong written and verbal skills, proficiency with digital platforms and office software, and the ability to multitask while keeping accuracy and customer satisfaction at the forefront.

Qualifications

• No work experience required.
• Senior High school diploma or equivalent as a minimum.
• Excellent written and verbal communication skills.
• Proficiency with digital platforms and standard office software.
• Strong problem-solving abilities with a customer-centric approach to resolving issues.
• Ability to multitask effectively and manage multiple customer inquiries simultaneously whilst maintaining high-quality standards.
• Patience, empathy and a positive attitude when dealing with customers from diverse backgrounds.
• Attention to detail and accuracy in documentation and record-keeping.
• Reliability and punctuality with the ability to work flexible shifts as required.

Responsibilities

• Provide professional and timely customer support across email, live chat, and social media.
• Answer inquiries and resolve customer concerns.
• Maintain accurate communication records.
• Escalate complex issues per procedures.
• Gather customer feedback.
• Ensure high customer satisfaction through courteous, patient, and empathetic communication.

Skills

Communication

Customer focus

Multitasking

Empathy

Attention to detail

Reliability

Education

Senior High school diploma

Tools

Digital platforms

Office software

Job description

The role involves providing professional and timely customer support across digital platforms such as email, live chat, and social media. Key responsibilities include answering inquiries, resolving customer concerns, maintaining accurate communication records, escalating complex issues, following company procedures, gathering customer feedback, and ensuring high customer satisfaction through courteous, patient, and empathetic communication.

What we're looking for

• No work experience required!

• Senior High school diploma or equivalent as a minimum

• Excellent written and verbal communication skills with the ability to articulate complex information clearly and concisely

• Proficiency in using digital communication platforms and standard office software

• Strong problem-solving abilities with a customer-centric approach to resolving issues

• Ability to multitask effectively and manage multiple customer inquiries simultaneously whilst maintaining high-quality standards

• Patience, empathy and a positive attitude when dealing with customers from diverse backgrounds

• Attention to detail and accuracy in documentation and record-keeping

• Reliability and punctuality with the ability to work flexible shifts as required