Digital Customer Success Associate

infobip; Philippines; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Flexible hybrid work

ESOP

Job summary

Infobip is hiring a Digital Customer Success Associate in the Philippines to support self-service customers across Infobip's digital products and services. You will engage with customers to drive satisfaction, resolve issues, and identify opportunities to improve customer experience and commercial outcomes.

You will work closely with Customer Success, Sales, and other teams to drive engagement, qualify leads, and contribute to lead generation and conversion.

Qualifications

• At least 2 years of experience in customer-facing roles (customer service, customer success, tech support, or sales).
• Comfortable communicating in a professional B2B environment.
• Fluent in English (spoken and written).
• Understanding of upselling and cross-selling in customer interactions.
• Able to manage multiple customer interactions independently.
• Comfortable handling technical topics or product-related questions.
• Strong communication and collaboration skills with a proactive, analytical approach.

Responsibilities

• Manage communication with customers and support their success with Infobip's digital products and services.
• Respond to customer inquiries and resolve tickets in a timely, professional manner.
• Identify upsell and cross-sell opportunities within a specific customer segment.
• Analyze customer interactions and usage data to identify potential leads and support lead qualification activities.
• Collaborate with Sales, Marketing, and Customer Success teams to improve lead quality and conversion rates.
• Contribute to improving processes and customer experience initiatives with cross-functional teams.
• Support customers with technical topics and guide them through product-related challenges.

Skills

Customer-facing experience

English fluency

B2B communication

Analytical thinking

Independent work

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What this role is all about

As a Digital Customer Success Associate, you will support self-service customers throughout their journey with Infobip's digital products and services. You will play a key role in customer communication, ticket resolution, and identifying opportunities to improve customer experience and commercial outcomes. Working closely with Customer Success, Sales, and other internal teams, you will help drive customer engagement while contributing to lead generation and conversion activities.

What you'll do

• Manage communication with customers and support them in achieving success with Infobip's digital products and services
• Respond to customer inquiries and resolve tickets in a timely and professional manner
• Identify upsell and cross-sell opportunities within a specific customer segment
• Analyze customer interactions and usage data to identify potential leads and support lead qualification activities
• Collaborate with Sales, Marketing, and Customer Success teams to improve lead quality and conversion rates
• Contribute to improving processes and customer experience initiatives together with cross-functional teams
• Support customers with technical-related topics and guide them through product-related challenges

What makes you a strong fit

• At least 2 years of professional experience in customer-facing roles such as customer service, customer success, technical support, or sales
• Comfortable communicating directly with customers in a professional business-to-business (B2B) environment
• Fluent in English, both spoken and written
• Understanding of upselling and cross-selling concepts in customer interactions
• Able to work independently and manage multiple customer interactions simultaneously
• Comfortable handling technical topics or supporting customers with technical-related questions
• Strong communication and collaboration skills with a proactive and analytical approach to problem-solving

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents.

We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.