Junior Voice Engineer

Infobip

Metro Manila

On-site

PHP 446,000 - 837,000

Full time

9 days ago

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Benefits offered by this job

ESOP

Flexible work arrangements

Hybrid work model

Well-being benefits

Job summary

Infobip seeks a Junior Voice Engineer to deliver reliable communication experiences by resolving voice and networking issues for global customers. You will troubleshoot complex problems, collaborate with engineering teams, and contribute to service quality across our cloud platform.

This role suits hands-on problem solvers who enjoy continuous learning in a fast-paced, collaborative environment and are comfortable working during North America business hours when needed.

Qualifications

2–3 years in a Level 2 technical support, network support, or customer support role.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls.
Experience supporting voice technologies such as VoIP, SIP, PBX, PSTN, DID, or related services.
Strong troubleshooting, analytical, and critical thinking skills with the ability to independently solve technical issues.

Responsibilities

Resolve customer inquiries and technical issues in a professional and timely manner while delivering a high-quality customer experience.
Troubleshoot voice and networking-related issues, identify root causes, and work toward effective resolutions.
Communicate directly with customers through phone, email, and ticketing systems, including proactive follow-up during troubleshooting.
Collaborate with internal teams to resolve more complex technical challenges and ensure service continuity.
Use AI tools and internal knowledge resources to research solutions, improve troubleshooting efficiency, and validate technical accuracy.
Identify opportunities to improve internal processes, documentation, and customer experience workflows.
Share product and customer feedback with engineering teams and contribute to knowledge sharing within the team.

Skills

Networking basics

VoIP & Telephony

Troubleshooting

Customer comms

Adaptability

Job description

Job Description:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What This Role Is All About

As a Junior Voice Engineer, you will play an important role in delivering reliable communication experiences to our customers by resolving technical issues related to voice and networking services. You will work closely with customers, engineering teams, and internal stakeholders to troubleshoot complex problems, improve processes, and contribute to service quality across our global platform. This role is a great opportunity for someone who enjoys hands‑on technical problem solving, continuous learning, and working in a fast‑paced, collaborative environment.

What You’ll Do

Resolve customer inquiries and technical issues in a professional and timely manner while delivering a high‑quality customer experience
Troubleshoot voice and networking‑related issues, identify root causes, and work toward effective resolutions
Communicate directly with customers through phone, email, and ticketing systems, including proactive follow‑up during troubleshooting
Collaborate with internal teams to resolve more complex technical challenges and ensure service continuity
Use AI tools and internal knowledge resources to research solutions, improve troubleshooting efficiency, and validate technical accuracy
Identify opportunities to improve internal processes, documentation, and customer experience workflows
Share product and customer feedback with engineering teams and contribute to knowledge sharing within the team

What Makes You a Strong Fit

2–3 years of experience in a Level 2 Technical Support, Network Support, or Customer Support role
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls
Experience supporting voice technologies such as VoIP, SIP, PBX, PSTN, DID, or related telecommunications services
Strong troubleshooting, analytical, and critical thinking skills with the ability to independently solve technical issues
Comfortable communicating directly with customers and taking ownership of issues through resolution
Quick to learn new technologies and able to adapt in a dynamic, fast‑paced environment
Willingness to work during North America business hours

Why you'll love it here

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work‑life balance and Well‑being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are. Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents.

We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.