Digital Content Specialist: Data Quality and Support Hybrid

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; Hybrid; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Hybrid work setup

Learning and development tailored to你的

Attractive benefits

Job summary

Ivoclar Vivadent Services & Support, Inc. is seeking a Digital Content Associate to maintain the quality, accuracy, and reliability of our digital platform used by customers and internal stakeholders.

You will manage content, support users, monitor data quality, and help ensure a smooth digital experience. You will collaborate with cross-functional teams, create user guides, perform UAT, and contribute to documentation and knowledge-base content.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years in content management, digital operations, data administration, or customer support.
• Strong attention to detail with data accuracy focus.
• Experience using digital platforms or information management systems.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain and update content across digital platforms, including product information and pricing.
• Ensure platform information remains accurate and aligned with approved sources.
• Monitor data quality and perform regular reviews for inconsistencies.
• Provide first-line support to users and resolve common platform issues.
• Escalate complex technical concerns to appropriate teams and document issues clearly.
• Participate in system testing and UAT activities to validate platform performance.
• Create and maintain user guides, FAQs, and knowledge base content.
• Collaborate with content owners and cross-functional teams to keep information current.

Skills

Content management

Digital operations

Data administration

Customer support

Attention to detail

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Office

CMS

LMS

Job description

Ivoclar Vivadent Services & Support, Inc. is seeking a Digital Content Associate to maintain the quality, accuracy, and reliability of our digital platform used by customers and internal stakeholders.

You will manage content, support users, monitor data quality, and help ensure a smooth digital experience. You will collaborate with cross-functional teams, create user guides, perform UAT, and contribute to documentation and knowledge-base content.