Digital Ads Support & Optimization Specialist

Hammerjack Pty Ltd; Central Luzon; On-site; PHP 180,000 - 320,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Digital Advertising Support Specialist to assist clients with creating, managing, and optimizing online ad campaigns while resolving account and technical issues. You will be the primary contact for advertisers and help them achieve their advertising goals.

You will provide multi-channel support via phone, email, chat, and other channels, educate clients on platforms, monitor performance, and collaborate with internal teams to improve service delivery.

Qualifications

• minimum of 6 months managing digital advertising campaigns, analyzing performance data, and supporting clients across major advertising platforms, including but not limited to Google Ads, Facebook & Instagram Ads (Meta), LinkedIn Ads, X (Twitter) Ads, TikTok Ads, Amazon Ads, Microsoft Ads (Bing), Snapchat Ads
• HS & SHS Graduate

Responsibilities

• Provide support to clients through phone, email, chat, or other communication channels regarding digital advertising products and services.
• Assist advertisers in setting up, managing, and troubleshooting online ad campaigns.
• Resolve issues related to ad creation, account access, billing, policy compliance, and campaign performance.
• Educate clients on digital advertising platforms, tools, and best practices.
• Monitor and document customer interactions and maintain accurate records.
• Escalate complex technical issues to appropriate teams when necessary.
• Meet established service-level agreements (SLAs), productivity targets, and quality standards.
• Stay updated on digital advertising trends, platform updates, and company policies.
• Collaborate with internal teams to improve customer experience and service delivery.

Skills

Campaign management

Performance analysis

Customer support

Digital advertising platforms

Troubleshooting

Education

HS & SHS Graduate

Tools

Google Ads

Facebook Ads

LinkedIn Ads

X Ads

TikTok Ads

Amazon Ads

Microsoft Advertising

Snapchat Ads

Job description

Hammerjack Pty Ltd is seeking a Digital Advertising Support Specialist to assist clients with creating, managing, and optimizing online ad campaigns while resolving account and technical issues. You will be the primary contact for advertisers and help them achieve their advertising goals.

You will provide multi-channel support via phone, email, chat, and other channels, educate clients on platforms, monitor performance, and collaborate with internal teams to improve service delivery.