DevOps Engineer

ServiceFirst; Muntinlupa; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A global call center and BPO is looking for a Mid-Senior level DevOps Engineer to optimize cloud infrastructure and automate deployment processes. The ideal candidate should have 3–5 years of relevant experience, strong AWS knowledge, and proficiency in Docker and Kubernetes. This role is based in Muntinlupa, Philippines.

Qualifications

• 3–5 years of experience as a DevOps Engineer, Cloud Engineer, or similar role.
• Strong expertise in AWS services, including EC2, RDS, S3, and Lambda.
• Ability to automate and script infrastructure using CloudFormation.

Responsibilities

• Automate and streamline the deployment, monitoring, and management of cloud infrastructure.
• Implement and maintain CI/CD pipelines.
• Collaborate with development teams for smooth integrations.

Skills

AWS Certified Professional

Docker

Kubernetes

Continuous Integration (CI)

Scripting skills (Bash, Python)

Terraform

Monitoring tools (CloudWatch, Prometheus)

Tools

AWS services (EC2, RDS, S3)

GitLab

Jenkins

Elastic Container Service

Job description

DevOps Engineer

Join to apply for the DevOps Engineer role at ServiceFirst.

ServiceFirst is a world‑class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our clients businesses with exceptional customer engagement.
While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Location: Muntinlupa City, National Capital Region, Philippines

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Outsourcing and Offshoring Consulting and Telephone Call Centers

Responsibilities

• Automate and streamline the deployment, monitoring, and management of our cloud‑based infrastructure
• Implement and maintain CI/CD pipelines to facilitate seamless application deployment
• Optimize cloud resource utilization and cost efficiency
• Collaborate with development teams to ensure smooth integration between applications and infrastructure
• Continuously monitor and troubleshoot cloud‑based systems to maintain high availability and performance
• Contribute to the development and implementation of security best practices and compliance standards
• Provide technical support and guidance to the broader team as needed
• Implement containerization strategies using Docker and Kubernetes (or AWS ECS/EKS)
• Manage databases (MySQL, PostgreSQL) with backup and recovery strategies
• Work closely with developers to ensure smooth API integrations, performance tuning, and debugging deployment issues
• Enforce security best practices, including IAM roles, VPCs, encryption, and API gateway security
• Stay updated with AWS services, DevOps tools, and best practices to continuously improve our cloud architecture
• Participate in an on‑call rotation to handle after‑hours requests

Qualifications

• 3–5 years of experience as a DevOps Engineer, Cloud Engineer, or similar role
• AWS Certified Professional
• Experience with Amazon Web Services (AWS) cloud infrastructure, Docker, Kubernetes, Java, microservices, CI/CD, Jenkins
• Experience with Continuous Integration (CI)
• Ability to automate and script infrastructure using CloudFormation
• Experience using CodePipeline, EC2, and Elastic Container Service
• Strong expertise in AWS services, including EC2, RDS, S3, CloudFront, Lambda, ECS/EKS, IAM, and API Gateway
• Proficiency in CI/CD tools, with hands‑on experience in GitLab, GitHub Actions, Jenkins, or AWS CodePipeline
• Expertise in infrastructure automation using Terraform, CloudFormation, or Ansible
• Experience with Docker and Kubernetes for containerized application deployments
• Strong scripting skills (Bash, Python, or similar) for automation tasks
• Experience with monitoring and logging using CloudWatch, Prometheus, Grafana, ELK Stack, or Datadog
• Knowledge of network security, VPC design, and IAM best practices
• Familiarity with Java and microservices application deployment best practices
• Ability to troubleshoot complex system issues and optimize resource usage for cost efficiency

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.