Delivery Manager - Philippines

5150 Kyndryl Philippines, Incorporated; Philippines; Hybrid; PHP 1,674,000 - 3,125,000; Full time

Benefits offered by this job

Be Well programs

Job summary

Kyndryl Philippines, Incorporated is seeking a Delivery Management Lead to guide delivery teams, align IT services with customer needs, and ensure high-quality support within contractual commitments.

You will partner with Delivery Partners, work with SREs, and drive automation-driven improvements while maintaining strong customer relationships across projects.

Qualifications

• 5+ years of experience leading delivery teams and quality services to customers.
• Knowledge of Kyndryl competencies, managed platforms, IT services and technology vendors.
• Experience leading incident, problem and change management with root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs for positive outcomes.
• AIOps hands-on knowledge with automation and an innovation mindset.
• Strong ability to interact directly and consistently with customers.
• Empathetic, empowering delivery resource management to foster growth.

Responsibilities

• Lead delivery teams to ensure high-quality services within contractual frameworks.
• Collaborate with Delivery Partner and internal teams to tailor solutions.
• Build and maintain strong customer relationships and trust.
• Drive innovative outcomes through automation and SRE collaboration.

Skills

Delivery leadership

IT services knowledge

Incident & Change Mgmt

Vendor partnering

AIOps & automation

Customer interaction

People management

Education

Bachelor's degree

Six Sigma / PMP / ITIL certs

Job description

Who We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer‑centric role, you will play a pivotal role in ensuring our customers receive top‑notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high‑quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands‑on knowledge, automation and innovation‑oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Preferred Skills and Experience

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.