Network & Security Domain Lead

Kyndryl Inc.; Hinoba-an; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Kyndryl Inc. is seeking a seasoned executive to own the end-to-end Network & Security tower strategy, architecture governance, and operational performance.

You will provide technical leadership across Palo Alto Firewalls, Arista Switching, and Enterprise Wireless Networks, while managing a global footprint of devices and locations. The role emphasizes incident leadership, service governance, and continuous improvement, including automating remediation and optimizing end-user experience.

Qualifications

• Education: Bachelor's degree in Engineering, Computer Science, IT, or related discipline.
• Master's degree preferred for senior leadership.
• 18+ years of overall IT Infrastructure experience.

Responsibilities

• Own the end-to-end Network & Security tower strategy, architecture governance, and operational performance.
• Provide technical leadership across Palo Alto Firewalls, Arista Switching, and Enterprise Wireless Networks.
• Manage global network operations across 29 locations with 2,000+ devices and 3,000+ wireless access points.
• Lead incident management, service governance, and continuous improvement initiatives.
• Drive reliability, security governance, and compliance with ISO 27001, SOC/PCI-DSS.
• Lead and develop a large team of ~70 network and security professionals.
• Engage with OEMs, telecom providers, and vendors to optimize performance.

Skills

Palo Alto Firewalls

Arista Switching

Enterprise Wireless

Agni NAC

WAN/LAN

SD-WAN

VPN Technologies

Load Balancers

Security Controls

Education

Bachelor's Degree in Engineering/CS/IT

Master's Degree preferred

Tools

Zscaler

Fortinet

Cisco ClearPass

SolarWinds

ThousandEyes

Splunk

ServiceNow

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress.

The Role

Key Responsibilities

Domain & Technical Leadership

Own the end-to-end Network & Security tower strategy, architecture governance, and operational performance.

• Provide technical leadership across: Palo Alto Firewalls
• Arista Switching
• Infrastructure Enterprise Wireless Networks
• Agni NAC
• WAN, LAN and Internet Connectivity
• VPN and Remote Access Technologies
• SD-WAN and Branch Connectivity
• Load Balancers and Network Security Controls

Act as the highest-level escalation point for critical incidents and major outages.

Define and maintain enterprise standards, policies, and operational procedures.

Lead infrastructure lifecycle management, technology refresh, and modernization initiatives.

Global Network Operations Management

Manage availability, capacity, and performance of a global network estate covering:

• 29 locations across multiple countries
• 2,000+ routers, firewalls and switches
• 3,000+ wireless access points

Ensure highly available, resilient, and secure network operations.

Drive proactive monitoring, event correlation, and operational observability.

Establish fault avoidance and predictive maintenance practices.

Implement network optimization initiatives to improve end-user experience.

Govern ISP, telecom, and OEM relationships.

Service Delivery & Operational Excellence

Own service delivery performance for the Network & Security tower.

Ensure achievement of all:

• SLAs
• OLAs
• Customer Satisfaction Metrics
• Contractual Commitments

Drive ITIL-based Incident, Problem, Change and Major Incident Management processes.

Lead operational reviews and service governance meetings.

Develop and execute service improvement plans.

Drive operational maturity through automation and standardization.

Reliability Engineering & Continuous Improvement

Establish a culture focused on reducing operational risk and improving service reliability.

Drive measurable improvements in:

• Incident Reduction
• Major Incident Prevention
• Mean Time to Restore (MTTR)
• Mean Time Between Failures (MTBF)
• Availability Metrics
• First-Time Resolution Rates

Conduct trend analysis and root cause reviews for recurring issues.

Lead implementation of self-healing and automated remediation solutions.

Improve monitoring coverage and observability capabilities.

Security Governance & Compliance

Ensure network and security infrastructure complies with:

• ISO 27001
• SOC PCI-DSS Data Privacy Requirements Client Security Standards Regulatory and Audit Obligations

Support internal, external, customer, and regulatory audits.

Partner with Cyber Security teams to strengthen security posture.

Ensure timely remediation of vulnerabilities and audit findings.

Govern firewall policies, network segmentation, access controls, and NAC standards.

Risk Management & Business Continuity

Own risk identification and mitigation across network and security services.

Ensure network resiliency, disaster recovery readiness, and business continuity compliance.

Conduct regular resilience testing and failover exercises.

Maintain and review operational risk registers.

Vendor & Stakeholder Management

Serve as the primary interface for client leadership on all Network & Security matters.

Manage relationships with:

• OEM Partners Telecom Providers Managed Service Providers Security Vendors

Lead executive communications during major incidents.

Present operational performance, risks, and improvement opportunities to senior leadership.

People Leadership

Lead and manage a team of approximately 70 network and security professionals.

Build a strong leadership bench comprising managers, leads, architects, and SMEs.

Drive workforce planning, succession management, and career development.

Establish technical certification and skill-development programs.

Foster a culture of accountability, collaboration, innovation, and continuous learning.

Manage performance, employee engagement, retention, and talent development initiatives.

Success Metrics

• Network Availability and Uptime SLA and KPI Achievement
• Major Incident Reduction MTTR Improvement MTBF Improvement Security Compliance Scores Audit Findings Closure Change Success Rate Customer Satisfaction Scores Automation Adoption Cost Optimization Outcomes Team Engagement and Attrition Metrics

Who You Are

Required Experience & Qualifications

• Education Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.
• Master's Degree preferred.
• Experience 18+ years of overall IT Infrastructure experience.
• 10+ years leading large-scale Network & Security operations.
• Experience managing global enterprise environments across multiple countries.
• Proven experience supporting BPO or large multi-site enterprise operations.
• Experience managing complex environments consisting of thousands of network devices and wireless endpoints.
• Demonstrated success in delivering operational transformations and service improvements.

Technical Skills Mandatory

• Expertise Palo Alto Firewalls
• Expertise Arista Switching
• Expertise Enterprise Wireless Infrastructure
• Expertise Agni NAC
• Routing & Switching Technologies
• WAN / LAN / SD-WAN
• Network Security Architecture
• VPN Technologies
• High Availability & Resiliency Design
• Network Monitoring & Observability Platforms
• ITIL Service Management

Preferred Technologies

• Zscaler
• Fortinet
• Cisco ClearPass
• SolarWinds LogicMonitor
• ThousandEyes
• Splunk
• ServiceNow

Certifications (Preferred)

• Palo Alto PCNSE
• CCNP Enterprise / CCIE
• CISSP
• CISM
• ISO 27001 Lead Implementer / Lead Auditor
• ITIL V4 Managing Professional
• SD-WAN Certifications

Leadership Competencies

• Executive Presence
• Strategic Thinking
• Customer Management
• Service Governance
• Crisis & Escalation Management
• Financial Acumen
• People Leadership
• Vendor Management
• Transformation Leadership
• Data-Driven Decision Making

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.

Even if you don’t meet every requirement, we encourage you to apply.

We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.

That’s The Kyndryl Way.

What You Can Expect

• We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
• You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We’re here to champion your journey.
• With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.
• You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.
• and through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need.