Delivery Manager — Mexico Growth & Delivery Lead
Port Cities
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Benefits offered by this job
Job summary
Qualifications
- Minimum of 2 years of relevant experience in ERP implementation.
- Strong knowledge of Odoo ERP system, including configuration and customization.
- Odoo certification(s) or equivalent industry certifications.
Responsibilities
- Monitor and improve team's invoiceability.
- Guide team to manage client relationships.
- Lead and mentor consulting team to ensure performance.
Skills
Education
Tools
Job description
Portcities is seeking a driven and hands-on Delivery Manager—consulting to lead our Mexicoconsulting team. This role is pivotal to ensuring high-quality project delivery in line with our methodology, maximizing consulting income, and maintaining a professional and performance-driven environment. You will be responsible for team performance, project execution, and customer satisfaction, directly impacting the business'sprofit & loss.
Drive Consulting Income
- Monitor and improve the team's invoiceability.
- Be involved and accountable for the consulting income:
- Ensure the team is invoiceable and find projects if this is not the case. Fight and defend the invoiceability of your team.
- Support the sales team in closing deals by providing delivery insights and building confidence in our execution.
- Identify and negotiate change requests to minimize credit notes and maximize revenue.
- Forecast consulting income accurately and track deviation from the plan. Take timely corrective action if a deviation occurs.
- Ensure proper resource booking and project allocation to optimize team utilization.
- Ensure strict control of project scope and deliverables.
Customer Satisfaction
- Guide the team to better manage client relationships through clear communication, transparency about risks, and delivery of high-ROI solutions.
- Create a sense of urgency and responsibility within the team to foster proactivity and responsiveness.
- Personally handle escalation when team leaders or consultants are unable to resolve issues independently.
- Be actively involved in critical negotiations (protect customer relationships and Portcities)
Team Development
- Lead and mentor the consulting team to ensure performance and development.
- Oversee coaching and implement performance management processes in line with company expectations.
Professionalism & Culture
- Ensure compliance with internal policies (e.g., timesheets, WFO/WFH, work schedules).
- Promote a culture of accountability, discipline, and alignment with Portcities’ operational standards.
- Lead by example in the office, close to your team members, to cultivate a professional and productive work environment. Enforce standards in work ethics, attire, communication, and proper use of company resources.
- Organize & co-lead Mexico'sinternal management meetings, ensuring follow-through on action plans and alignment with broader company goals. Foster a culture of initiative and collaboration.
- Bachelor's degree in Information System/Computer Science/Business/Accounting/Management. A master's degree in business management is an advantage.
- Minimum of 2 years of relevant experience in ERP implementation.
- Good communication, presentation, and writing skills in English.
- Strong knowledge of Odoo ERP system, including configuration and customization.
- Proven experience as an Odoo Consultant or similar role.
- Odoo certification(s) or equivalent industry certifications
- Knowledge of other ERP systems and business applications.
- Language Skills : Native/Fluent in Spanish is required, while proficiency in English is preferred.
- Work Authorization Requirement: Candidates must have valid work authorization in Mexico to be considered for this position.
We offer a competitive package that directly rewards your contribution to our growth and profitability.
- Base Salary: MXN 40,000 to MXN 65,000 gross per year, depending on your profile.
- Performance bonus: MXN 80,000 to MXN 180,000 per year.
- Paid Leave: 20 days of annual leave starting from the first year of employment.
- Opportunity to work within an inclusive, international, and multicultural team.
- Comprehensive international medical insurance coverage.
- Ongoing training and professional development programs.
- Clear opportunities for professional growth and career advancement.
- Access to gym facilities to support employee well-being.
- Hybrid work model , combining office-based and home-office work.
- Pet-friendly workplace environment.
- A professional, collaborative, and supportive working environment.
Portcities is an international IT consulting firm established in 2015, specializing in the implementation, maintenance, and hosting of the Odoo ERP system. We serve more than 494 active clients globally, including leading organizations such as Mitsubishi, Veolia, and Grab. Our ambition is to become a top 1% Odoo partner worldwide.
We are looking for a Delivery Manager to lead our Mexico operations. After a period of rapid global expansion, our strategic priority is to strengthen our foundations for sustainable and profitable growth. Mexico is a key high-potential market, and we are investing in strong leadership to drive this next phase of development.
This role offers a unique opportunity to lead and grow a critical business unit with the support of a global organization. This is not a caretaker position—it is a builder’s opportunity to make a direct impact, solve complex challenges, and shape the long-term success of Portcities Mexico.
Share with us your CV detailing your skills, work experience, and relevant projects.
We will send you a few questions to learn more about your background, motivation, and expectations.
Our HR team will conduct an interview to assess your suitability for the position at Portcities.
Our hiring manager will be looking to understand if your unique skills and experiences align with Portcities' goals.
We send youa business case that you are required to complete to show your skills & experience with analysis and communication.
Present your case study to our director. We will evaluate your technical proficiency, strategic thinking, creativity, and communication skills.
Once you have successfully passed all the steps, we will extend a job offer for you to join our team.
Join us, meet your new colleagues, and start enjoying the ride with Portcities!
We offer an attractive salary package, including a performance-based bonus. Your hard work and successful projects directly translate into your rewards.
We believe in creating a diverse and inclusive workplace culture that supports the growth and well-being of our team members both professionally and personally.
Our comprehensive coaching and mentoring program empowers our staff for future success. We provide coaching sessions with documentation and practices to accelerate learning, refine skills, and navigate challenges.
At Portcities, we understand that our team has diverse needs and responsibilities outside of work. We have flexible working hours, so you can better manage your schedule and find the optimal time for productivity.
Portcities, with 12 branches worldwide, offers internal transfer opportunities, providing exposure to different regions and cultures and enhancing your career journey.
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