Delivery Operations Leader & Client Liaison (Hybrid)

Accenture; Philippines; Hybrid; PHP 900,000 - 1,350,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Associate Manager to lead hybrid teams and ensure high-quality execution of client work. The role emphasizes interpreting business objectives, providing clear directions, and overseeing daily operations within budget guidelines.

Applicants should have 8–12 years in service delivery and at least 5 years in leadership, with a proven ability to manage workloads, develop team members, and collaborate with project managers on large-scale

Qualifications

• Standard Service Delivery Profile
• At least 8-12 years of relevant experience in Service Delivery
• At least 5 years leadership experience

Responsibilities

• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and elevate issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Service delivery

Leadership experience

Stakeholder management

Job description

Accenture in the Philippines is seeking a Delivery Operations Associate Manager to lead hybrid teams and ensure high-quality execution of client work. The role emphasizes interpreting business objectives, providing clear directions, and overseeing daily operations within budget guidelines.

Applicants should have 8–12 years in service delivery and at least 5 years in leadership, with a proven ability to manage workloads, develop team members, and collaborate with project managers on large-scale