Deal Desk Specialist

ironmountain; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Iron Mountain Philippines is seeking a DOC Specialist to support its commercial teams and help turn complex data into actionable recommendations that enable revenue opportunities.

The role involves creating pricing models and documents, reviewing opportunity packages, and coordinating contract execution. You will analyze data, prepare reports, ensure compliance, and collaborate with Sales, Account Management and country teams to improve processes.

Qualifications

• Fluency in English is mandatory; additional languages are a plus.
• University degree in business or economics preferred.
• 2–3 years of progressive experience in sales support or global deal operations.
• Exceptional attention to detail for complete and accurate documents throughout the opportunity life cycle.
• Strong communication and collaboration skills; build rapport with internal and external partners.
• Adaptability and willingness to learn new methods and procedures.
• Excellent teamwork and customer service skills.
• Strong organizational abilities: prioritize, schedule, and manage multiple SLAs.

Responsibilities

• Create complex pricing models, pricing quotes, and other documents as needed.
• Create/review opportunity documents for completeness and accuracy for a complete Contract Package.
• Submit Contract Package for execution via E-Signature platform; track progression on deals.
• Create custom/complex reports and presentations; analyze data and provide feedback on opportunities.
• Import, consolidate, format, and analyze data from multiple systems into Microsoft and Google Workspace.
• Monitor SLAs, progress, and provide regular status reports to stakeholders; report deal/price performance.
• Provide regular updates on opportunities; identify trends and opportunities from data.
• Interact with Sales, Account Management, Commercial, and country teams at all levels.
• Complete due diligence, QA, information security questionnaires, and other RFIs.
• Mentor/Train new team members; identify process improvements within domain.
• Other duties/projects as assigned.

Skills

Fluent English

Excellent communication

Adaptability

Teamwork

Customer service

Attention to detail

Education

University degree in business or economics

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Description:

The DOC Specialist is primarily responsible for supporting Iron Mountain's commercial teams. A key aspect of this role is providing support to Iron Mountain Internal Customers during the various stages of an Opportunity Life cycle. The core function involves completing complex support needed on non-sales activities that are required to help enable the opportunity to revenue. This role is pivotal in converting complex data into actionable recommendations and contributing to process improvement

Responsibilities:

• Complex Document Creation & Review:
  • Create complex Pricing Models, complex Pricing Quotes/Price Schedules and other documents as needed.
  • Create/Review opportunity documents for completeness and accuracy to ensure a complete Contract Package.
  • Submit Contract Package for execution via E-Signature platform.
  • Manage opportunity progression on complex deals and/or in-country opportunities.
• Data Analysis & Reporting & Communication:
  • Create various custom/complex reports and/or presentations as needed.
  • Analyze data and provide feedback when related to opportunities.
  • Import, consolidate, format, and analyze customer and sales data from multiple systems into Microsoft, Google Workspace, and other programs/systems.
  • Responsible for reporting and tracking metrics such as monitoring SLAs, monitoring progress, and providing periodic status reports to relevant parties.
  • Provide regular updates on deal and price performance, converting data into actionable recommendations and identifying emerging trends and opportunities.
  • Keep Iron Mountain Internal Customers in the loop by maintaining and providing regular updates on open opportunities.
  • Effectively interact with Sales, Account Management, Commercial, and country teams at all levels to whom support will be provided.
• Information & Compliance Support:
  • Complete complex Due Diligence, Quality Assurance, Information Security Questionnaires, and other Requests for Information documents.
  • Act as a trusted Global partner to Iron Mountain Internal Customers to ensure that in-country internal policies and processes supporting the opportunity-to-revenue process are carried out in accordance with current Iron Mountain procedures.
• Team Collaboration & Process Improvement:
  • Assist in training new team members to ensure a good understanding of team roles, responsibilities, and goals, formalizing the mentorship role for Generalists.
  • Identify opportunities to improve the sales process, identify bottlenecks, resolve inconsistencies, and improve efficiency and effectiveness, proactively proposing and leading small-scale process improvements within their domain.
• Other duties/projects as assigned.

Qualifications:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication
• Education/Experience: A University Degree (business, economics) in a related field is preferred. Minimum of 2-3 years of progressive experience in sales support functions or global deal operations.
• Attention to Detail: Must have exceptional attention to detail and provide complete and accurate documents during the entire life cycle of the opportunity.
• Business Acumen & Translation: Ability to recognize and identify process breakdowns or situations that are not the norm and have the ability to provide insights, feedback, and solutions.
• Communication & Collaboration: Professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners.
• Adaptability: Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily.
• Must demonstrate excellent teamwork , motivational, interpersonal, and customer service skills.
• Exceptional Organizational Skills: including prioritization, scheduling, time management, responsiveness, and a sense of urgency in order to manage multiple concurrent SLAs