DE033703-Business Transformation Senior Manager

Accenture; Muntinlupa; Hybrid; PHP 2,500,000 - 4,500,000; Full time

Job summary

Accenture seeks an experienced Business Transformation Senior Manager in the Philippines to lead end-to-end transformation programs for insurance clients. The role requires designing future-state operating models, driving AI-led automation, and delivering measurable business outcomes across Claims, Underwriting, and Policy Administration.

You will collaborate with cross-functional teams in a hybrid setup, manage multiple workstreams, and mentor high-performing transformation teams to build

Qualifications

• 10–12 years of overall experience in related fields.
• General insurance experience across industries.
• Insurance experience not necessarily BT-focused.
• Experience in AI or RPA.
• Black Belt trained or certified.
• College graduates.
• 8 years leadership experience or prior IC leadership.
• Open to ASEAN and local markets.

Responsibilities

• Lead end-to-end insurance transformation programs from assessment to realization.
• Design future-state operating models for Claims, Underwriting, Policy Administration, Billing and Customer Service.
• Drive process optimization, automation, and AI-led initiatives to boost efficiency.
• Develop transformation roadmaps aligned with client priorities and regulations.
• Identify and deliver productivity, quality and customer experience improvements.
• Provide SME on insurance processes, operating models and best practices.
• Lead business process redesign across Claims, Underwriting, Policy Admin, New Business & Onboarding, Customer Service and Compliance and Risk Operations.
• Support opportunity identification, solutioning and proposals.

Skills

Leadership

AI

RPA

Insurance domain

Education

Bachelor's degree

Tools

Lean Six Sigma

Job description

POSITION TITLE: Business Transformation Senior ManagerWORK SETUP: Hybrid

RESPONSIBILITIES:

• Lead end-to-end insurance transformation programs, from assessment and business case development through implementation and value realization.
• Design future-state operating models for insurance operations across Claims, Underwriting, Policy Administration, Billing, and Customer Service.
• Drive process optimization, automation, and AI-led transformation initiatives to improve efficiency and business outcomes.
• Develop transformation roadmaps aligned with client strategic priorities, regulatory requirements, and growth objectives.
• Identify and deliver productivity, quality, and customer experience improvements across insurance operations.
• Provide subject matter expertise on insurance processes, operating models, and industry best practices.
• Lead business process redesign initiatives across Claims Management, Underwriting Operations, Policy Administration, New Business & Onboarding, Customer Service, Broker and Agent Support, and Compliance and Risk Operations.
• Support insurance-specific transformation opportunities, business cases, and solution development.
• Lead adoption of AI, Generative AI, analytics, automation, and workflow technologies within insurance operations.
• Drive implementation of intelligent claims processing, underwriting automation, knowledge management, and customer engagement solutions.
• Partner with technology teams to enable digital modernization initiatives across insurance platforms and ecosystems.
• Leverage data and analytics to drive business insights, productivity improvements, and operational decision-making.
• Serve as a trusted advisor to senior client stakeholders and executive leadership teams.
• Present transformation strategies, business cases, and outcomes to client and Accenture leadership.
• Manage relationships across business, operations, technology, and transformation stakeholders.
• Support growth initiatives including opportunity identification, solutioning, and proposal development.
• Establish governance frameworks, transformation offices, and value-tracking mechanisms.
• Manage program budgets, risks, dependencies, and executive reporting.
• Ensure delivery of committed business outcomes and transformation benefits.
• Drive disciplined execution across multiple workstreams and geographies.
• Lead and mentor high-performing transformation teams across locations.
• Build insurance transformation capabilities and develop future leaders.
• Foster innovation, collaboration, and continuous improvement across teams.
• Support hiring, talent development, and succession planning initiatives.
• Project Shift Schedule: Mid ShiftProject Rest Day: Weekends OffProject/Team Location: Cubao, Cyberpark Tower 3 and Alabang

SKILLS AND QUALIFICATIONS:

• At least 10-12 years overall experience
• With general insurance experience in any industry
• Insurance experience not necessarily doing BT work
• Relevant experience in AI or RPA
• Black Belt trained or certified
• College graduates
• 8 years leadership experience but open to resources who have been ICs in their previous role/company
• Open to all industries in ASEAN and local market
• With provision for P43/P44 hires

Equal Employment Opportunity Statement

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