DE033470-Customer Service Associate

Accenture PLC; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Accenture PLC is hiring a Customer Service Associate for the Mandaluyong site. You will be the first point of contact for SDM stores, handling queries and providing support while ensuring accuracy in resolutions.

The role requires a customer service background and at least 6 months of experience, working during night shifts and coordinating with back-office teams for end-to-end financial processing. Join a dynamic Front-Office team committed to quality service, with a focus on accurate

Qualifications

• Standard Customer Service profile; at least 6 months of working experience.

Responsibilities

• Resolve queries as the first point of contact for Shoppers Drug Mart stores and provide support.
• Coordinate with Back-Office to deliver end-to-end financial processing support.

Skills

Customer service

Job description

POSITION TITLE: Customer Service Associate

WORK SETUP: RTO

OVERALL PURPOSE

The Analyst will provide the knowledge, expertise, and guidance needed to manage processes and people efficiently. The role is responsible for ensuring 100% accuracy in all resolutions provided by the helpdesk. The Analyst is expected to answer all process-related queries raised by Customer Service.

RESPONSIBILITIES

• As part of the Front-Office team, you will act as the first point of contact for Shoppers Drug Mart (SDM) stores, resolving queries and providing support.
• This role involves handling questions related to critical accounting, payroll, reporting, reconciliation, and financial operation.

RESPONSIBILITIES

The Front-Office team receives queries and support requests from SDM stores and works closely with the Back-Office team to provide end-to-end financial processing support.

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekend Off
• Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS

• Standard Customer Service profile; no domainWith at least 6 months of working experience

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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