DE033433-Spanish HR Service Delivery Analyst

Accenture; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Accenture in the Philippines is seeking a Spanish HR Service Delivery Analyst to join the Workforce Ready team on a hybrid basis. The role focuses on end-to-end onboarding, offer letters, and Day 1 activities, coordinating with HR Operations and external stakeholders.

The ideal candidate has 0–2 years of experience, a standard Spanish language profile, and familiarity with SAP, SuccessFactors ATS, Taleo, and onboarding systems.

Qualifications

• Standard Spanish language profile.
• 0–2 years work experience.
• Knowledge of resourcing, recruiting, onboarding and movements processes.
• Expertise in EC, SAP, SuccessFactors ATS and onboarding systems.
• Familiarity with Taleo or another Applicant Tracking System.

Responsibilities

• Manage and execute highly critical/priority Workforce Ready transactions.
• Serve as first escalation point for SL misses or operational challenges.
• Advertise, pre-screen and schedule candidates; prepare offer letters.
• Facilitate pre-onboarding and Day 1 onboarding activities.
• Support movements related to open job roles and coordinate resolution activities.
• Operate onboarding steps in the Boarding Solution with SAP and SuccessFactors.
• Coordinate with HR Operations and communicate with customers.
• Assist in process improvements and team workload distribution.

Skills

Spanish language

Spanish proficiency

Tools

SAP

SuccessFactors ATS

Employee Central

Taleo

Onboarding systems

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE— POSITION TITLE: Spanish HR Service Delivery Analyst WORK SETUP: Hybrid

OVERALL PURPOSE:

The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resources from cases raised in ATS and focus on:

• End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.
• Contractor Conversion

RESPONSIBILITIES:

• Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.
• Acts as 1st level of escalation in terms of misses in SL or challenges with Operations in executing real time action plans.
• Responsibilities include the following specific for Ops transactions:
  • Internal and external identification of people against open roles
  • The advertising, pre-screening and scheduling of candidates,
  • Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities and
  • Supporting any movements as it relates to movement against open job roles
• Performs boarding process steps within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the “source of truth” for all Boarding activity
• Receive cases from WFR Experience Management / WFR Execution Team Lead (Ops & GRF) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers
• Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)
• Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes
• Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team
• Responsible for providing backend HR services for business operations.
• Participate in process improvement initiatives or special projects
• Required to help in the overall team’s workload by managing your deliverables and helping the team when required

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• Standard Spanish Language profile
• Spanish skill only, no domain
• At least 0-2 years work experience
• Good to have:
  • Knowledge of resourcing, recruiting, onboarding and movements processes.
  • Expertise in use of EC, SAP, Success Factors ATS and Onboarding systems
  • Familiarity with Taleo or another Applicant Tracking System

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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