Data Visualization Specialist – Real-Time Dashboards (Hybrid)

IBM

Philippines

Hybrid

PHP 1,200,000 - 1,800,000

Full time

2 days ago

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Job summary

IBM Consulting is seeking a Data Visualization Specialist to transform complex data into intuitive visual dashboards and reports. You will design unified real-time dashboards, executive scorecards, and strategic visuals for the Control Tower, collaborating with Data Scientist and Data Architect peers.

You'll create live monitoring displays, incident dashboards, and AI/agent analytics visuals to enable rapid decision-making across the managed services operation.

Qualifications

Bachelor's degree in Data Visualization, Graphic Design, Information Design, Computer Science, or related field; Master's degree in data visualization or HCI preferred
5-7+ years of experience in data visualization, business intelligence, or analytics roles
3+ years designing dashboards for operational monitoring or real-time business environments
Proven portfolio demonstrating expertise in executive-level visualizations and dashboards
Experience with contact center operations, customer service metrics, or operational analytics preferred
Background in UX/UI design principles and user-centered design methodologies a plus
Experience supporting multi-stakeholder environments with diverse visualization needs

Responsibilities

Design and build unified real-time dashboards displaying all vendors, channels, and performance metrics
Create live monitoring displays for SLA tracking, queue management, and alert visualization
Develop dynamic resource management views showing capacity utilization across the vendor network
Build incident management dashboards for rapid issue identification and escalation tracking
Implement interactive drill-down capabilities enabling detailed investigation of performance anomalies
Ensure dashboards are optimized for large-screen command center displays and mobile access
Continuously refine dashboard layouts based on operator feedback and operational needs
Develop executive dashboards providing business-level insights for strategic decision-making
Create vendor performance scorecards with clear visual accountability measures
Design trend reports showing month-over-month and year-over-year comparative analysis
Build ROI tracking visualizations highlighting cost savings, efficiency gains, and customer satisfaction improvements
Develop AI performance and agent performance analytics dashboards
Create presentation-ready visualizations for client executive reviews and governance forums
Design automated reporting solutions reducing manual report generation efforts
Collaborate with stakeholders to understand visualization requirements and decision-making workflows
Apply best practices in data visualization, color theory, and information design
Create intuitive navigation and filtering mechanisms for complex multi-dimensional datasets
Develop data storytelling narratives that guide users to key insights and actionable conclusions
Ensure visualizations are accessible, meeting WCAG standards for color contrast and readability
Implement responsive designs working across devices (desktop, tablet, mobile)
Provide training and documentation for dashboard users across the organization

Skills

Tableau

Power BI

SQL

D3.js

Plotly

Highcharts

Figma

Sketch

Adobe Creative Suite

Python

API integration

Responsive design

Color theory

Education

Bachelor's degree in Data Visualization, Graphic Design, Information Design, Computer Science, or related field

Master's degree in data visualization or HCI (preferred)

Tools