Data Insights & Operations Lead

Tap Growth ai; Western Visayas; Vor Ort; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Tap Growth ai is seeking an MIS Supervisor to lead the MIS team in data collection, reporting accuracy, and process automation. You will balance people leadership with technical governance to meet operational SLAs and uphold data quality standards.

You will drive analytics on operational performance metrics, deliver strategic insights for data-driven decisions, and coach MIS Analysts in day-to-day activities while presenting findings to stakeholders.

Qualifikationen

• Background in workforce planning and performance metrics.
• Strong leadership with ability to guide a team and manage stakeholders.
• Proven skills in data analysis and presenting insights to management.

Aufgaben

• Oversee MIS team daily operations to deliver reliable reporting.
• Guide analysts in data collection, reporting accuracy, and process automation.
• Ensure deliverables meet SLAs and data governance standards.
• Bridge between technical execution and executive leadership.
• Provide strategic insights to enable data-driven decisions.
• Lead presentations of analyses to stakeholders and clients.
• Coach and motivate MIS staff on day-to-day activities.
• Maintain strong customer service orientation across departments.

Kenntnisse

Workforce capacity planning

Forecasting

Call volumes analysis

AHT analysis

Adherence tracking

Leadership

Communication

Presentation delivery

Data interpretation

Team management

Training juniors

Ausbildung

Bachelor's degree in Business, Information Systems, Computer Science, Data Science

Tools

PowerPoint

Excel

Google Sheets

Jobbeschreibung

Tap Growth ai is seeking an MIS Supervisor to lead the MIS team in data collection, reporting accuracy, and process automation. You will balance people leadership with technical governance to meet operational SLAs and uphold data quality standards.

You will drive analytics on operational performance metrics, deliver strategic insights for data-driven decisions, and coach MIS Analysts in day-to-day activities while presenting findings to stakeholders.