Data and Operations Support Officer

Personal Collection Direct Selling Inc.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Personal Collection Direct Selling Inc. in the Philippines seeks a results-driven Supervisor to optimize contact-center processes and monitor performance. You will manage dealer call lists, support the 3Rs—Repeat Purchase Orders, retention, and reactivation—and lead training efforts for staff.

You will implement data-driven improvements, analyze performance trends, and help drive sales conversions and customer satisfaction through effective campaigns and stakeholder collaboration.

Qualifications

• Minimum 3 years in a contact center environment, including at least 1 year in a supervisory or team lead role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), data analytics, and contact center tools.
• Proficient in contact center technologies, performance management systems, and data analytics.

Responsibilities

• Identify workflow bottlenecks, improve processes, monitor KPIs, and generate performance reports for Representatives and Team Leaders.
• Manage and distribute dealer call lists to maximize contact and support 3Rs—Repeat Purchase Order, Retention, and Reactivation.
• Provide technical support, conduct training, identify skills gaps, develop training materials, and assess training effectiveness.
• Develop strategies to increase dealer purchases, improve the Kumustahan process, and recommend sales and conversion strategies.
• Assist in SMS blast campaigns, including data preparation, scheduling, execution, and reporting.
• Support initiatives focused on sales, conversion, customer satisfaction, and operational improvement; create presentations and improvement programs.
• Analyze performance trends and customer data to identify opportunities, recommend data-driven improvements, and enhance overall team efficiency and results.

Skills

MS Office

Data analytics

Contact center tools

Team leadership

Tools

Contact center software

Job description

About Personal Collection Direct Selling Inc.

Personal Collection Direct Selling Inc. is one of the leading direct-selling businesses in the Philippines, providing quality and affordable products that improve everyday living for every Filipino. For more than 20 years, we’ve empowered entrepreneurs, employees, and dealers to grow with purpose. At PC, together, we make lives and careers great.

What You’ll Do:

• Process Optimization & Performance Monitoring: Identify workflow bottlenecks, improve processes, monitor KPIs, and generate performance reports for Representatives and Team Leaders.
• Lead & Call List Management: Manage and distribute dealer call lists to maximize contact and support 3Rs—Repeat Purchase Order, Retention, and Reactivation.
• Technical Support & Training: Provide technical support, conduct training, identify skills gaps, develop training materials, and assess training effectiveness.
• Sales Conversion & Dealer Retention: Develop strategies to increase dealer purchases, improve the “Kumustahan” process, and recommend sales and conversion strategies.
• Marketing & Campaign Management: Assist in SMS blast campaigns, including data preparation, scheduling, execution, and reporting.
• Strategic & Operational Initiatives: Support initiatives focused on sales, conversion, customer satisfaction, and operational improvement; create presentations and improvement programs.
• Data Analysis & Continuous Improvement: Analyze performance trends and customer data to identify opportunities, recommend data-driven improvements, and enhance overall team efficiency and results.

What Makes You A Great Fit:

• Minimum of 3 years in a contact center environment, including at least 1 year in

a supervisory or team lead role.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), data analytics, and

contact center tools.

• Proficient in contact center technologies, performance management systems, and data analytics.