Data Analyst Intern - Customer Service, Regional Operations (Spring 2027)

Shopee; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Shopee Philippines is seeking a motivated student for a data-driven internship focused on optimizing operational efficiency and cost-performance trade-offs. You will translate performance data into actionable insights and work with cross-functional teams to drive improvements.

Responsibilities include conducting analyses, identifying key cost, demand, and experience drivers, and supporting AI-enabled decision-making to scale performance.

Qualifications

• Currently pursuing a degree in any relevant disciplines.
• Strong analytical skill and sensitivity to data.
• Strong oral and written communication skill.
• Results and details driven.
• Well organised with good multi tasking ability.
• Positive, team-player, and energetic attitude.
• Strong proficiency in Excel is a must, SQL is a plus.

Responsibilities

• Conduct data-driven analysis to optimise operational efficiency and cost–performance trade-offs.
• Translate performance data into actionable insights, identifying key cost, demand, and experience drivers.
• Support AI-enabled decision-making and ad-hoc problem solving to improve performance at scale.

Skills

Analytical skills

Data sensitivity

Oral and written communication

Results driven

Multi-tasking

Team player

Positive attitude

Excel

Education

Pursuing a degree in any relevant disciplines

Tools

Excel

SQL

Job description

Job Description:

• Conduct data-driven analysis to optimise operational efficiency and costâ€performance trade-offs, including resolution-time optimisation and service quality outcomes
• Translate performance data into actionable insights, identifying key cost, demand, and experience drivers
• Support AI-enabled decision-making and ad-hoc problem solving to improve performance at scale

Requirements:

• Currently pursuing a degree in any relevant disciplines
• Strong analytical skill and sensitivity to data
• Strong oral and written communication skill
• Results and details driven
• Well organised with good multi tasking ability
• Positive, team-player, and energetic attitude
• Strong proficiency in Excel is a must, SQL is a plus