D&T Help Desk Analyst L 1.5

CBRE; Philippines; Hybrid; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Government Mandated Benefits

Hybrid Work Setup

Paid Leaves (15 SL and 15 VL annually)

HMO with up to three free dependents

Life Insurance

Annual Performance Bonus

Job summary

CBRE Philippines is seeking a Help Desk Analyst to provide end-user support for specific software applications and to document issues. The role involves creating user accounts, updating security access, and monitoring systems to ensure operational stability.

The candidate should have a degree or equivalent experience and strong MS Office skills. Join CBRE Business Services Organization (BSO) and contribute to a global leader in real estate services.

Qualifications

• Bachelor's degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide end-user support for specific software applications and simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure systems are operational.
• Inform management of general operational problems.
• Assist with system maintenance on the network.
• Ensure software literature is up to date.

Skills

End-user support

Documentation

Security access management

Microsoft Office

Team collaboration

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

About The Role

As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications.

About The Role

As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.

Company Perks And Benefits

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents
• Life Insurance
• Annual Performance Bonus

Why CBRE Business Services Organization (BSO)

When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. At CBRE- Business services Organization (BSO), Our ambition is for growth plan creating the space for dynamic colleagues to build a non-linear career path. CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.