Cyber Trust & Safety Tech Lead

TaskUs; Cavite City; On-site; PHP 450,000 - 650,000; Full time

Job summary

TaskUs is a leading provider of outsourced digital services offering a People First culture and a global footprint. The Trust & Safety team reviews complex interactions, applying cyber safety taxonomy and SOPs to issue clear, defensible decisions while documenting rationale and metadata.

The role emphasizes independent work in a metrics-driven environment, with proficiency in multiple programming languages and familiarity with security tools.

Qualifications

• Experience in trust and safety operations, content review, BPO environments, or another high‑volume decision operation using detailed SOPs or playbooks.
• Ability to analyze offensive and defensive security techniques and distinguish benign, dual‑use, suspicious, and malicious activity.
• Experience working independently in a metrics‑driven environment where accuracy, traceability, and compliance matter.
• Strong logical reasoning, attention to detail, and written communication, with the ability to reach and explain defensible conclusions.
• Agility in fast-changing environments and the ability to apply new guidance consistently.
• Proficiency in at least two programming languages (e.g., Python, SQL, C/C++, Java).
• Familiarity with common security tools and frameworks, including Nmap, Nessus, sqlmap, Burp Suite, Cobalt Strike, MITRE ATT&CK, OWASP Top 10, penetration-testing suites, and red-team utilities.
• Practical experience with system administration (Linux, Windows, or containerized environments) and cloud platforms (AWS, Azure, GCP, or Cloudflare).

Responsibilities

• Independently review multi-turn user–model conversations using the applicable cyber safety taxonomy, policy guidance, and SOPs.
• Interpret technical cyber content—including phishing, vulnerability exploitation, malware, reconnaissance, credential theft, evasion, and dual‑use security activity—together with intent and contextual signals.
• Make clear, defensible decisions and record concise rationales, accurate metadata, and complete case notes.
• Follow operating controls, checklists, and data‑handling requirements; use existing guidance to resolve clear cases and elevate genuine policy gaps with structured context.
• Own assigned work from intake through documentation while meeting accuracy, throughput, and turnaround expectations.
• Participate in calibration and quality review, incorporating feedback consistently.
• Surface and/or analyze recurring patterns, edge cases, and workflow changes that affect execution.

Skills

Trust & Safety Operations

Security analysis

Independent work

Logical reasoning

Adaptability

Programming languages

Security tools & frameworks

System administration & cloud

Job description

TaskUs is a leading provider of outsourced digital services offering a People First culture and a global footprint. The Trust & Safety team reviews complex interactions, applying cyber safety taxonomy and SOPs to issue clear, defensible decisions while documenting rationale and metadata.

The role emphasizes independent work in a metrics-driven environment, with proficiency in multiple programming languages and familiarity with security tools.