CX Strategy & Channel Engagement Officer

Metrobank; Makati; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

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Job summary

Metrobank in Makati seeks a Junior Officer to support the Customer Experience Branch in listening to customer feedback and designing experiences that resonate with customers. You will work with cross-functional teams to guide CX goals, implement solutions aligned with CS/CX standards, and meet evolving customer expectations.

Responsibilities include designing initiatives to address pain points, aligning marketing, sales, product, and service teams, and supporting competency development to

Qualifications

• Experience in designing customer service experiences based on feedback and data.
• Ability to work with marketing, sales, product and service teams.
• Strong analytical and problem-solving skills.

Responsibilities

• Utilize customer insights to design initiatives that improve service delivery.
• Collaborate with marketing, sales, product and customer service teams for cohesive CX.
• Support competency development and implement CX improvement projects.
• Contribute to channel execution strategies and go-to-market communications.
• Drive CX improvements by redesigning processes based on feedback and complaints.
• Perform other related functions as assigned.

Skills

Customer insights

CX design

Cross-functional collaboration

Communication skills

Job description

Metrobank in Makati seeks a Junior Officer to support the Customer Experience Branch in listening to customer feedback and designing experiences that resonate with customers. You will work with cross-functional teams to guide CX goals, implement solutions aligned with CS/CX standards, and meet evolving customer expectations.

Responsibilities include designing initiatives to address pain points, aligning marketing, sales, product, and service teams, and supporting competency development to