Customs Team Lead - Drive Performance & Continuous Improvement

Hammerjack Pty Ltd; Makati; On-site; PHP 700,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd in Makati, Metro Manila, Philippines is seeking an Operational and Team Manager to drive efficiency and lead a dynamic service team. You will propose process improvements, coach team leads, and ensure performance against SLAs.

You will collaborate with stakeholders, maintain health and safety standards, and deliver regular performance reports. The role requires strong logistics know-how and a customer-focused mindset.

Qualifications

• Work experience in a shared Service Center/Forwarding/Transportation & Logistics is an advantage.
• Experience with Customs processes is a must.
• Freight-forwarding or logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good knowledge of MS Office (Outlook/Excel) and web-based applications.

Responsibilities

• Propose process changes to drive efficiency and improve execution.
• Act as ambassador of MNL ISSC.
• Prepare and present performance reports to internal and external stakeholders.
• Quality and compliance responsibilities under NDA / attention to predetermined processes, SOPs.
• Work closely with associates to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain Health and Safety standards in the working environment & staff teams.
• Planning and organization of resources planning and requirements.
• Escalation of irregularities to Business Support Services Manager for Customs.
• Weekly coaching with team leads.
• Lead to resolve recurring issues.
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors.
• Drive completion of tasks and processes within SLA to leaders and members.
• Actively engage with relevant stakeholders and conduct regular touchpoints.

Skills

Logistics experience

Customs knowledge

CW1 system

MS Office

Web-based tools

Team leadership

Communication skills

Problem solving

Time management

Interpersonal skills

Customer service mindset

Adaptability

Coaching & training

Tools

CW1 system

MS Office (Outlook/Excel)

Job description

Hammerjack Pty Ltd in Makati, Metro Manila, Philippines is seeking an Operational and Team Manager to drive efficiency and lead a dynamic service team. You will propose process improvements, coach team leads, and ensure performance against SLAs.

You will collaborate with stakeholders, maintain health and safety standards, and deliver regular performance reports. The role requires strong logistics know-how and a customer-focused mindset.