Client Services Manager: Operations & Growth

Hammerjack Pty Ltd; Manila; On-site; PHP 700,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Client Services Manager in Metro Manila to oversee daily operations and lead client service initiatives. This role involves managing technical and service aspects for clients, ensuring high-quality deliverables aligned with contractual agreements.

The ideal candidate will hold a Bachelor's degree in business or related field, possess strong leadership and analytical skills, and have proficiency in Microsoft Office. Leadership of global teams is preferred.

Join us to enhance client engagement and improve business processes while ensuring the success of our client services team.

Qualifications

• Demonstrated business acumen and strategic thinking.
• Ability to lead change initiatives and global teams.
• Must prioritize work to meet client needs.

Responsibilities

• Manage technical and service delivery for clients.
• Facilitate teleconferences, audits, and provide reports.
• Ensure adherence to operating standards and productivity goals.

Skills

Client engagement

Conflict resolution

Analytics

Leadership

Microsoft Office proficiency

Time management

Problem-solving

Education

Bachelor's degree in business or related field

AHIMA, HFMA, or Six Sigma certificate (preferred)

Job description

Hammerjack Pty Ltd is seeking a Client Services Manager in Metro Manila to oversee daily operations and lead client service initiatives. This role involves managing technical and service aspects for clients, ensuring high-quality deliverables aligned with contractual agreements.

The ideal candidate will hold a Bachelor's degree in business or related field, possess strong leadership and analytical skills, and have proficiency in Microsoft Office. Leadership of global teams is preferred.

Join us to enhance client engagement and improve business processes while ensuring the success of our client services team.