Customer Service Team Lead — Elevate Performance

Hammerjack Pty Ltd; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Hammerjack Pty Ltd is looking for a Customer Service Team Leader in Manila. This role involves performance management, training, and overseeing daily operations to resolve customer inquiries effectively. Ideal candidates will have at least 3 years of experience in customer service with strong leadership skills.

The successful candidate will foster a positive team environment and ensure communication consistency. Proficiency in CRM systems and customer service software is essential, along with flexibility in work hours.

Qualifications

• Minimum of 3 years experience in a customer service role.
• Strong communication and interpersonal skills.
• Excellent decision-making capabilities.

Responsibilities

• Define goals for team members and track their performance.
• Conduct training sessions to improve team skills.
• Organize daily tasks and prioritize customer issues.

Skills

Leadership

Customer service

Problem-solving

Communication

Interpersonal skills

Tools

CRM Systems

Customer service software

Job description

Hammerjack Pty Ltd is looking for a Customer Service Team Leader in Manila. This role involves performance management, training, and overseeing daily operations to resolve customer inquiries effectively. Ideal candidates will have at least 3 years of experience in customer service with strong leadership skills.

The successful candidate will foster a positive team environment and ensure communication consistency. Proficiency in CRM systems and customer service software is essential, along with flexibility in work hours.