Customer Support Specialist: Quick Troubleshooting & Tickets

Hammerjack Pty Ltd

Philippines

On-site

PHP 260,000 - 340,000

Full time

3 days ago

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Job summary

Hammerjack Pty Ltd is hiring a Customer Service Associate to support Netbank customers. You will address inquiries via email and chat, resolve basic issues, and document all interactions for smooth service delivery.

Work closely with senior team members to improve response quality and efficiency, using CBS view-only access for account details and updating related monitoring sheets as needed.

Qualifications

Experience delivering responsive customer support via email and chat.
Ability to log and track issues in a ticketing system with accurate tagging.

Responsibilities

Respond to customer inquiries via email and chat with accurate, timely information.
Assist with basic troubleshooting of Netbank Mobile products and services.
Log and manage customer tickets in HubSpot with proper tagging and documentation.
Follow standard escalation procedures for complex issues requiring further investigation.

Skills

Customer service

Troubleshooting

Documentation

Escalation

HubSpot

Tools

HubSpot

Job description

Work closely with senior team members to improve response quality and efficiency, using CBS view-only access for account details and updating related monitoring sheets as needed.

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