Customer Support Specialist II

TELUS Digital; Quezon City; On-site; PHP 240,000 - 288,000; Full time

Benefits offered by this job

HMO Day 1

Night differential 15%

Shuttle service

Gym access

Cellphone allowance 600 PHP

SL/VL credits

Birthday leave

Regularization & annual raise

Job summary

TELUS Digital in Quezon City is hiring for the Canadian Financial Accounts team at Vertis North. If you have a background in financial accounts, payments, collections, or fraud, this is a great opportunity to grow your career.

Requirements include 6 months of International Voice account experience, strong knowledge of U.S. banking products and services, excellent communication, CRM/call-handling experience, and the ability to work in a fast-paced, high-volume, compliance-driven environment.

Qualifications

• 6 months of International Voice account experience (required).
• Strong knowledge of U.S. banking products and services.
• Excellent communication, problem-solving, and CRM/call-handling systems experience.
• Ability to work in a fast-paced, high-volume, compliance-driven environment.
• Willingness to work on-site with flexible schedule.

Skills

International voice accounts

CRM systems

Communication

Problem solving

Attention to detail

Multi-system handling

Job description

Exciting opportunity! We're looking for experienced and driven professionals to join our Financial Account team (Canadian Account) at Vertis North, Quezon City!

If you have a background in financial accounts, payments, collections, or fraud, this could be a great opportunity for you to grow your career.

Salary Package: P23,670 + 15% Night Differential

Target Start Date: October, November and December 2026

Qualifications:

• 6 months of International Voice account experience (required)
• Strong knowledge of U.S. banking products and
• services
• Excellent communication, problem-solving, and
• Experience with CRM and call-handling
• systems
• Ability to work in a fast-paced, high-volume, compliance-driven environment
• Strong attention to detail and ability to handle multiple systems
• Willingness to work on-site with flexible
• Day 1 HMO
• 15% Night Differential Pay
• FREE Shuttle Service (site-to-site)
• FREE Access to the Gym
• Php 600 Monthly Cellphone Load
• SL/VL Credits & Birthday Leave
• Regularization & Annual Salary Increase