Customer Support Specialist

Atticus Advisory Solutions Inc; Manila; On-site; PHP 390,600 - 558,000; Full time

Job summary

A leading advisory firm in Metro Manila seeks a Customer Support Specialist to assist clients with their inquiries and resolve various issues using strong technical and problem-solving skills. The ideal candidate will have a Bachelor's degree in Accounting or Finance and experience with NetSuite. This role emphasizes effective communication, professionalism, and a focus on client success.

Qualifications

• 3-5 years of hands-on NetSuite experience required.
• Strong written and verbal communication skills.
• Ability to manage multiple cases and prioritize effectively.

Responsibilities

• Act as the first point of contact for client inquiries.
• Diagnose, troubleshoot, and resolve customer issues.
• Maintain accurate and complete ticket records.

Skills

Communication skills

Problem-solving

Customer-service mindset

Technical troubleshooting

Education

Bachelor's degree in Accounting or Finance

Tools

NetSuite

Job description

About the job Customer Support Specialist

As part of the Customer Support team, you will serve as the primary support resource for theclients, developing deep expertise in our products and resolving a wide range offunctional and technical issues. You will take full ownership of incoming cases performinganalysis, troubleshooting, and delivering solutions while collaborating with senior specialistson the most complex matters. This role offers the opportunity to build proficiency in NetSuiteand Netgain applications and play a critical role in client success.

Responsibilities

• Act as the first point of contact for client inquiries and provide high-quality supportacross email, phone, and chat.
• Diagnose, troubleshoot, and resolve most customer issues independently acrossmultiple product areas.
• Perform detailed analysis of client-reported problems, using product knowledge,documentation, and internal tools to identify root causes.
• Escalate only the most complex or system-level issues to senior support teams, withclear documentation of findings.
• Maintain accurate and complete ticket records, ensuring clients stay informedthroughout the resolution process.
• Stay current on new features and enhancements to deliver knowledgeable, up-to-datesupport.
• Participate in ongoing training and contribute feedback to improve support processesand knowledge resources.

Minimum Qualifications

• Bachelor's degree in Accounting or Finance required.
• 3-5 years of hands-on NetSuite experience required, including functionaltroubleshooting and administration.
• Strong written and verbal communication skills with the ability to explain technicalconcepts clearly.
• Proven problem-solving ability and technical curiosity.
• Customer-service mindset with professionalism, empathy, and attention to detail.
• Ability to manage multiple cases, prioritize effectively, and work collaboratively withinthe team.