Customer Support Representative

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Diverse projects

Supportive environment

Weekly payments

Weekends off

Growth opportunities

Job summary

Outsourcing Advantage in the Philippines is looking for a Customer Support Representative to join our team. You will handle inquiries across phone, email, chat, and social media, delivering outstanding service for US-based clients.

Ideal candidates have 2+ years in customer service, strong English (C1+), experience with CRM systems (Zendesk, Freshdesk, Intercom or Salesforce), and the ability to multitask while maintaining professional communication. ET business hours are required.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Professional attitude and reliable internet.
• English proficiency at C1 level or higher with a slight to neutral accent.
• Availability to work during Eastern Time (ET) business hours.

Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Skills

Customer service

English communication

CRM/ticketing systems

Problem-solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

C1 English

ET hours

Tools

Zendesk

Freshdesk

Intercom

Salesforce

Job description

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Requirements

• 2+ year of customer service experience
• Excellent English communication
• CRM/ticketing system experience
• Problem-solving skills
• Ability to multitask
• Professional attitude
• Reliable internet
• Customer-focused mindset
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce
• BPO or SaaS experience

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Growth Opportunities