Customer Support & Orders Specialist (Flexible Hours)

Metacom Careers; Baliwag; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service specialist to provide exceptional support and resolve inquiries. You will document interactions and assist in processing orders, returns, and exchanges, ensuring accuracy and timely responses for every customer you assist.

The role requires clear communication, problem-solving, and a commitment to customer satisfaction. Based in Baliwag, Bulacan, the position offers flexible hours, including weekends and holidays, to support peak

Qualifications

• Provide exceptional customer support and resolve inquiries.
• Document interactions and assist in processing orders, returns, and exchanges with accuracy.
• Collaborate with team to improve service processes and adapt to flexible hours, including weekends and holidays.

Responsibilities

• Assist customers with inquiries and issues in a courteous manner.
• Document customer interactions and process orders, returns and exchanges.
• Contribute to process improvements and support flexible scheduling.

Job description

Metacom Careers in the Philippines is seeking a customer service specialist to provide exceptional support and resolve inquiries. You will document interactions and assist in processing orders, returns, and exchanges, ensuring accuracy and timely responses for every customer you assist.

You will collaborate with team members to improve service processes and adapt to flexible hours, including weekends and holidays.