Customer Support Associate (PH - Full Time)

Moom Health Services Pte Ltd; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Moom Health is hiring a Customer Support Associate in the Philippines to handle inquiries across email, WhatsApp and marketplace channels, ensuring timely, friendly service.

You will respond to product, order and general enquiries, log exchanges, and escalate complex issues to the Customer Support Lead, while following SOPs to help the team scale.

Qualifications

• 1-3 years of experience in customer service or support across multiple channels

Responsibilities

• Effectively solve customer enquiries across email, WhatsApp, and marketplace channels (Shopee, TikTok Shop, Lazada)
• Respond to product, order, and general enquiries clearly, warmly, and within SLA
• Diagnose and resolve straightforward queries promptly; escalate more complex issues to the Customer Support Lead and/or other teams (Operations/Community/Marketing)
• Maintain accurate records of exchanges, refunds and return resolutions across support systems
• Follow internal SOPs and collaborate with the team to flag opportunities to improve processes as the team scales
• Multitask effectively across channels, especially during peak periods, without compromising response quality

Skills

Multi-channel support

Written communication

Customer focus

Problem solving

Time management

Team collaboration

Experience in customer service

Tools

Zendesk

Job description

Customer Support Associate (PH - Full Time)

Position:Customer Support Associate (Philippines)

Moom Health is building the next generation of women's health in Asia.

We create expert-backed, thoughtfully formulated supplements designed for the modern Asian woman, combining traditional wisdom with modern science. But beyond products, Moom is about building a brand women feel seen by, supported by, and proud to be part of.

What You'll Do

• Effectively solve customer enquiries across email, WhatsApp, and marketplace channels (Shopee, TikTok Shop, Lazada).
• Respond to product, order, and general enquiries clearly, warmly, and within SLA
• Diagnose and resolve straightforward queries promptly; escalate more complex issues to the Customer Support Lead and/or other teams (Operations/Community/Marketing).
• Maintain accurate records of exchanges, refunds and return resolutions across support systems
• Follow internal SOPs and collaborate with the team to flag opportunities to improve processes as the team scales
• Multitask effectively across channels, especially during peak periods, without compromising response quality

What We're Looking For

• 1-3 years of experience in customer service or support, ideally across multiple channels or platforms
• Comfortable managing marketplace platforms (Shopee, TikTok Shop, Lazada) and messaging apps (WhatsApp) alongside email (Zendesk)
• Excellent written communication - friendly, clear, and informative in tone
• Ability to manage multiple conversations simultaneously without losing accuracy or warmth
• A customer-first proactive mindset, with genuine care for getting things right
• Interest in women's health and wellness is a plus!

Details:

• Full-time
• Location: Philippines