Customer Support Associate

Exasoft Pte. Ltd.; Quezon City; Presencial; PHP 279.000 - 424.000; Jornada completa

Descripción de la vacante

Exasoft Pte. Ltd. is seeking a Crisis Help Desk Call Center Agent to handle inbound calls, assist callers during urgent or sensitive situations, provide professional support, and escalate critical cases as per established procedures.

This role emphasizes empathy, clear communication, and adherence to confidentiality, with responsibility for accurate CRM updates and case documentation. Rotational shifts including weekends and holidays may apply, and healthcare experience is a plus.

Formación

• Experience in Call Center, Customer Service, Help Desk or Healthcare BPO preferred.
• Healthcare domain candidates are welcome to apply.
• Excellent communication and active listening skills.

Responsabilidades

• Handle inbound customer calls professionally and empathetically.
• Listen actively, assess caller concerns, and provide appropriate assistance.
• Identify urgent situations and escalate them to relevant teams.
• Maintain accurate call records, case details, and CRM updates.
• Follow established protocols, quality standards, and confidentiality guidelines.
• Remain calm and professional while handling challenging situations.

Conocimientos

Communication

Interpersonal skills

Active listening

CRM experience

Basic computer skills

Herramientas

CRM software

Descripción del empleo

Job Summary:

We are looking for a Crisis Help Desk Call Center Agent to handle inbound calls, assist callers during urgent or sensitive situations, provide professional support, and elevate critical cases as per established procedures.

Key Responsibilities

• Handle inbound customer calls professionally and empathetically.
• Listen actively, assess caller concerns, and provide appropriate assistance.
• Identify urgent situations and elevate them to the relevant teams.
• Maintain accurate call records, case details, and CRM updates.
• Follow established protocols, quality standards, and confidentiality guidelines.
• Remain calm and professional while handling challenging situations.

Requirements

• Previous experience in Call Center, Customer Service, Help Desk, Healthcare Support, or Healthcare BPO is preferred.
• Candidates from the healthcare domain are also welcome to apply.
• Excellent communication, interpersonal, and active listening skills.
• Ability to handle sensitive or stressful situations calmly.
• Basic computer knowledge and CRM experience.
• Willingness to work rotational shifts, including weekends and holidays.