Customer Support Agent

Shore 360; Angeles; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO

Attendance Bonus

Weekends Off

Barista Coffee

Free Parking

Premium Game Lounge

Social Clubs

Monthly Events

Referral Bonus

Statutory Benefits

Job summary

Shore360, a 100% Australian-owned BP firm based in the Philippines, provides customised staffing and administrative support for international companies. We are seeking a Customer Support & Scheduling Administrator to assist patients with doctor appointments via email, live chat, and phone, handle online booking issues, and complete related administrative tasks.

The role requires experience in online chat and inbound phone support, scheduling, and CRM familiarity, with a strong emphasis on

Qualifications

• Experience in online chat and customer support.
• Strong background in handling customer inquiries.
• Experience in inbound phone support.
• Proven experience in scheduling and coordination.
• Familiarity with CRM systems.
• Strong attention to detail and ability to follow procedures.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide support via email, live chat, and phone to customers and patients.
• Assist patients in booking and managing appointments with doctors.
• Help patients who experience issues with online booking systems.
• Ensure all bookings meet the clients quality and process standards.
• Complete administrative tasks related to appointments and patient records.
• Carry out post-appointment actions as endorsed by the treating doctor.
• Manage inbound communications in a timely and professional manner.
• Follow standard procedures and workflows.
• Maintain accurate records using CRM systems.

Skills

Online chat support

Phone support

Scheduling

CRM familiarity

English communication

Attention to detail

Tools

CRM software

Ticketing systems

Job description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customised staffing and administrative support for international companies. We handle recruitment, HR, IT, and office facilities so clients can focus on their core business, offering transparent pricing, dedicated teams, and flexible work setups.

Job Overview:

We are looking for a Customer Support & Scheduling Administrator to provide email, live chat, and phone support to patients booking appointments with doctors. This role involves assisting with online booking issues, completing administrative tasks, and ensuring post-appointment actions are properly followed.

Key Responsibilities:

• Provide support via email, live chat, and phone to customers and patients
• Assist patients in booking and managing appointments with doctors
• Help patients who experience issues with online booking systems
• Ensure all bookings meet the clients quality and process standards
• Complete administrative tasks related to appointments and patient records
• Carry out post-appointment actions as endorsed by the treating doctor
• Manage inbound communications in a timely and professional manner
• Follow standard procedures and workflows
• Maintain accurate records using CRM systems

Qualifications & Skills:

• Experience in online chat and customer support
• Strong background in handling customer inquiries
• Experience in inbound phone support
• Proven experience in scheduling and coordination
• Familiarity with CRM systems
• Strong attention to detail and ability to follow procedures
• Excellent written and verbal English communication skills

Work Schedule:

• Training: First 2 weeks - 6:30 AM to 3:30 PM, Monday to Friday
• Post-training: 5:30 AM to 2:30 PM, Saturday to Wednesday

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus - Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off - Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge - Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events - Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives - Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves,Magna Carta for Women, OT, and Premium Pays

#Jobs360Hiring