Customer Support Administrator - Chat and Email (NZ Dining Industry)

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.; Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work arrangement

Onsite training for the first 30 days

Transition to weekly onsite work

Job summary

First Table is seeking a Customer Support Administrator who loves delivering exceptional customer experiences. This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The position offers hybrid work and onsite training. You will handle reservations, promotions, and account setup, work with Zendesk and HubSpot, and coordinate with restaurant partners.

Qualifications

• Minimum 2 years of customer service experience, preferably BPO/shared services.
• Experience supporting NZ, AU, or UK markets is advantageous.
• Proficient in written and spoken English.
• Experience using Zendesk and HubSpot CRM systems.
• Strong technical troubleshooting for apps, websites, and integrations.
• Background in the food service or dining industry is a plus.
• Excellent organization, attention to detail, and customer focus.
• Able to multitask in a fast-paced environment and work with a proactive team.

Responsibilities

• Handle customer inquiries related to reservations, promotions, reviews, and account setup.
• Manage customer and client interactions via CRM systems (e.g., Zendesk, HubSpot).
• Provide timely, accurate, and clear responses to customer concerns.
• Build trust and maintain strong relationships with customers and restaurant partners.
• Troubleshoot basic issues related to the platform, including apps, websites, and integrations.
• Maintain accurate customer records while ensuring data confidentiality.
• Respond to customer reviews professionally and provide appropriate resolutions.
• Coordinate with restaurant partners to update promotions, menus, and contact details.
• Assist restaurant owners in setting up and managing their accounts/pages.
• Participate in team meetings and contribute to team goals.
• Prepare daily and monthly productivity reports.

Skills

Customer service

Written English

Verbal English

Multitasking

Detail oriented

Team player

Flexible hours

Tools

Zendesk

HubSpot

Job description

About First Table
First Table is on a mission to unite restaurants and food lovers worldwide. Headquartered in Queenstown, the company has been a leader in the hospitality tech industry for over a decade, with operations across New Zealand, Australia, and the UK. More than just a deals platform, First Table connects people through great dining experiences.

About the Role

First Table is looking for a Customer Support Administrator who is passionate about delivering exceptional customer experiences. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

This position requires flexibility to work across mid and graveyard shifts, depending on business needs.

Key Responsibilities

• Handle customer inquiries related to reservations, promotions, reviews, and account setup.

• Manage customer and client interactions via CRM systems (e.g., Zendesk, HubSpot).

• Provide timely, accurate, and clear responses to customer concerns.

• Build trust and maintain strong relationships with customers and restaurant partners.

• Troubleshoot basic issues related to the platform, including apps, websites, and integrations.

• Maintain accurate customer records while ensuring data confidentiality.

• Respond to customer reviews professionally and provide appropriate resolutions.

• Coordinate with restaurant partners to update promotions, menus, and contact details.

• Assist restaurant owners in setting up and managing their accounts/pages.

• Participate in team meetings and contribute to team goals.

• Prepare daily and monthly productivity reports.

Qualifications & Requirements

• At least 2 years of customer service experience (BPO/shared services preferred).

• Experience supporting NZ, AU, or UK markets is an advantage.

• Strong written and verbal English communication skills.

• Experience using CRM tools such as Zendesk and/or HubSpot.

• Technical troubleshooting skills (apps, websites, integrations) are a strong advantage.

• Background in the food service or dining industry is a plus.

• Highly organized, detail-oriented, and customer-focused.

• Ability to multitask and work effectively in a fast-paced environment.

• A proactive team player with a positive attitude.

• Flexible with working hours, including mid and graveyard shifts.

Work Setup

• Hybrid work arrangement.

• Onsite training for the first 30 days.

• Transition to weekly onsite work (every Wednesday or as needed) after training.