Customer Success Representative

MicroSourcing International; Quezon City; On-site; PHP 290,160 - 424,080; Full time

Benefits offered by this job

Competitive rewards

Healthcare from day one

Dependent coverage

Paid time-off

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive culture

Job summary

Riskified is seeking a skilled Customer Support Representative to join our team. You will work with the world's largest online retailers, using your analytical skills and product knowledge to maximize the benefits of our services and help merchants battle online fraud.

As the public face of Riskified for merchants, you will handle inquiries, troubleshoot and escalate issues, dispute chargebacks on behalf of clients, and onboard new customers, collaborating with internal teams in a hybrid

Qualifications

• Experience in customer support and escalation management in a B2B SaaS environment.
• Strong analytical skills and product understanding to assist clients.
• Excellent communication with merchants and internal teams.

Responsibilities

• Be the public face of Riskified for all inbound communications with our merchants.
• Effectively handle inquiries and requests from our merchants and internal teams.
• Troubleshoot and elevate issues to the appropriate escalation paths.
• Help us fight fraud by disputing chargebacks on behalf of our merchants.
• Act as the voice of the customer within Riskified across all departments.
• Onboard new Riskified clients and ensure their success using our services.

Skills

Customer support

Escalation management

Fraud dispute handling

Tools

CRM systems

Job description

Position

Customer Service Representative

Work Setup

Hybrid | Night shift

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, plus cover for one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: positive work environment with company-sponsored events.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: a diverse and inclusive culture.

About The Role

At Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Support Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their e‑commerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well‑organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well‑established fintech company, this opportunity is tailor‑made for you.

What You’ll Be Doing

• Be the public face of Riskified for all inbound communications with our merchants.
• Effectively handle inquiries and requests from our merchants and internal teams.
• Troubleshoot and elevate issues to the appropriate escalation paths.
• Help us fight fraud by disputing chargebacks on behalf of our merchants.
• Act as the voice of the customer within Riskified across all departments.
• Onboard new Riskified clients and ensure their success using our services.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

For more information, visit https://www.microsourcing.com/.