Customer Success & Product Manager

remote work; Philippines; Hybrid; PHP 450,000 - 750,000; Full time

Job summary

remote work is seeking a talented professional to join a cross-functional team delivering Customer Success, Product, and Solutions Engineering support. You will learn customers’ workflows, configure integrations, and translate feedback into product improvements.

You will build AI-powered workflows, demos, and enablement materials while collaborating with Product and Engineering to turn needs into tangible solutions. Strong technical communication is required.

Qualifications

• 2+ years in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, or similar.
• Strong technical aptitude with APIs, webhooks, automation, scripting, and AI tools.
• Experience with SaaS products and fast-growing or startup environments; strong written and verbal communication.
• Ability to translate customer workflows into clear product requirements and work cross-functionally with Product and Engineering.
• Highly organized, detail-oriented, resourceful, and able to manage multiple priorities with limited guidance.
• Bachelor's degree in a technical field.

Responsibilities

• Onboard and support customers by responding quickly, removing blockers, and owning requests from inquiry to resolution.
• Build strong relationships, understand customers' goals and workflows, and identify opportunities to improve adoption and satisfaction.
• Become an expert user of the platform, configure workflows and integrations, troubleshoot implementations, and create demos.
• Design proof of concepts and customized solutions that demonstrate the platform's capabilities.
• Translate customer needs into clear product requirements and collaborate with Product and Engineering to implement them.
• Use AI tools to prototype prompts, build AI powered workflows, and develop enablement materials.

Skills

Customer Success

Account Management

Solutions Consulting

Product Management

SaaS Implementation

Team Collaboration

API

Webhooks

Automation

Scripting

AI tools

Education

Bachelor's degree in a technical field

Tools

APIs

Webhooks

Automation

Scripting

AI tools

Job description

About the role

This role sits at the intersection of Customer Success, Product, and Solutions Engineering and focuses on helping customers maximize the platform. You will work with customers to understand their workflows and translate feedback into actionable product improvements. You will build AI powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross functionally to turn customer needs into product improvements.

What you'll do

• Onboard and support customers by responding quickly, removing blockers, and owning requests from inquiry to resolution.
• Build strong relationships, understand customers' goals and workflows, and identify opportunities to improve adoption and satisfaction.
• Become an expert user of the platform, configure workflows and integrations, troubleshoot implementations, and create demos.
• Design proof of concepts and customized solutions that demonstrate the platform's capabilities.
• Translate customer needs into clear product requirements and collaborate with Product and Engineering to implement them.
• Use AI tools to prototype prompts, build AI powered workflows, and develop enablement materials.

What they're looking for

• 2+ years in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, or similar.
• Strong technical aptitude with APIs, webhooks, automation, scripting, and AI tools.
• Experience with SaaS products and fast-growing or startup environments; strong written and verbal communication.
• Ability to translate customer workflows into clear product requirements and work cross-functionally with Product and Engineering.
• Highly organized, detail-oriented, resourceful, and able to manage multiple priorities with limited guidance.
• Bachelor's degree in a technical field.

For applicants in Nigeria

• The listing specifies Makati as the location; it does not indicate Nigeria eligibility.
• The listing does not state a timezone requirement - confirm before interviewing.
• The listing does not state whether the role is contractor or employee.
• The listing does not state pay currency or range.
• The listing does not state visa or work-authorization requirements.