Customer Success Manager

SimplerQMS; Philippines; A distancia; PHP 5.762.000 - 8.323.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home office setup

Fully remote work

Competitive salary

Growth opportunities

Descripción de la vacante

SimplerQMS, a fully remote company, seeks a Customer Success Manager to own US relationships and help customers grow with our eQMS software. You will work with QA Directors, IT and executives, driving value and renewals in a regulated industry.

You will build trust, monitor health indicators, and collaborate with Sales, Implementation, and Product teams across Denmark, the Philippines and the US to expand adoption and ensure audit readiness.

Formación

• 2+ years in Customer Success, Account Management or a similar role.
• Real experience with renewals, upsell and revenue KPIs.
• A data-driven approach using usage metrics and success plans.
• Strong people skills; empathetic, proactive and solution-focused.
• Fluent English; comfortable collaborating with a global team.
• Love of learning; quick to pick up new software and processes.

Responsabilidades

• Be the trusted person for customers; know their goals, audits and pressures, ensuring they see real value from SimplerQMS.
• Spot risk early; monitor health indicators, run proactive check-ins, and address issues before churn.
• Grow accounts by expanding SimplerQMS to new teams, sites and use cases.
• Run meetings customers look forward to; answer license/support questions and share practical usage tips.
• Know everyone who matters; build relationships beyond the main contact with QA, IT and executives.
• Be the expert; become the go-to resource for how our eQMS solves quality and regulatory problems.
• Bring the customer voice inside; share feedback with the product team to shape future releases.
• Work as one team; collaborate with Sales, Implementation, Support and Product across Denmark, the Philippines and the US.

Conocimientos

Customer Success

Account Management

Renewals

Upsell

Revenue KPIs

Data-driven

Communication

Critical thinking

Learning agility

English fluency

Descripción del empleo

Full-time · Remote, EU time zones · US time zones

You know what great customer success looks like in life sciences. You speak the language of QA Directors and Quality Engineers. You know that in a regulated company, software is not a nice-to-have: it is how teams stay audit-ready.

Now imagine doing that work for a product customers actually love to use, at a company small enough that your ideas shape how things are done.

That is the role. SimplerQMS builds eQMS software that helps medical device, pharma and biotech companies work faster and stay compliant. We are growing fast in the US, and we want a Customer Success Manager who will own our customer relationships here and help them grow.

What you will do

Your mission is simple: keep our customers happy, keep them with us, and help them get more value from SimplerQMS every year. Here is what that looks like day to day.

• Be the person customers trust. Get to know your accounts deeply: their goals, their audits, their pressures. Make sure they see real, measurable value from SimplerQMS.

• Spot risk early and act on it. Watch health indicators, run proactive check-ins, and solve problems before they become reasons to leave. Churn should be the exception, not the rule.

• Grow your accounts. Find opportunities to expand SimplerQMS across new teams, sites and use cases. You help customers grow, and license growth follows.

• Run meetings customers look forward to. Show new use cases, answer license and support questions, and give practical advice on working efficiently and in compliance.

• Know everyone who matters. Build relationships beyond your main contact, from QA and IT to the executive team.

• Be the expert. Become the go-to person for how our eQMS solves real quality and regulatory problems.

• Bring the customer voice inside. Share feedback with our product team and help shape what we build next.

• Work as one team. Partner with Sales, Implementation, Technical Support and Product Development across Denmark, the Philippines and the US.

Is this you

You will probably love this role if you have:

• 2+ years in Customer Success, Account Management or a similar role, ideally in SaaS, life sciences or another regulated industry.

• Real experience with renewals, upsell and revenue KPIs. You know your numbers and you like moving them.

• A data-driven approach. You use usage metrics and success plans to decide where to focus.

• Strong people skills. You are empathetic, proactive and focused on solutions, and you build trust quickly.

• Sharp critical thinking. You understand what a customer really needs and connect it to the right solution.

• A love of learning. You pick up new software and processes fast, and you want to be the expert.

• Fluent English and comfort working with a global team.

Bonus points if you know QMS software, compliance tools or regulated environments. Many great candidates come from roles like Customer Success Manager, Account Manager or Implementation Manager. Others come from quality roles like Quality Manager, QA Specialist, Regulatory Manager or Quality Engineer. If that is your background, we would love to hear from you.

Most of all, you share our values: Helpfulness, Passion, Respect, Quality First, Customer Driven and Efficiency.

What is in it for you

• Competitive salary, so your results pay off.

• A home office setup, covered by us.

• Fully remote work in EU or US time zones.

• Room to grow. We are scaling, and new opportunities open up as we do.

• Great teammates. Smart, mission-driven people in a flat, collaborative culture where your voice is heard.

• An inclusive, diverse workplace that welcomes new ideas.

• Proper onboarding and training, with a real focus on your personal development.

Why SimplerQMS

SimplerQMS was founded in 2017 by Allan and Jacob, who bring more than 20 years of medical device industry experience. They built the eQMS they wished they had: one that helps companies making medical devices, health apps and pharmaceuticals digitize their documentation and spend less time on manual work.

Today, more than 5,000 users in over 25 countries rely on SimplerQMS, and our team works from more than 10 countries. The work we do helps life science companies bring safe, compliant products to patients. That is a mission worth getting out of bed for.

We review applications continuously, so do not wait. You can expect to hear from us within 2 weeks.

Ready to help life science companies do their best work We would love to meet you.