Customer Success Manager

CYVL

Boston

On-site

PHP 4,923,076 - 7,384,615

Full time

14 days+

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Benefits offered by this job

Comprehensive health, dental, and vision coverage

401(k) with immediate vesting

Generous PTO and paid parental leave

Annual professional development stipend

Collaborative culture and team events

Job summary

CYVL in Boston, MA, seeks a Customer Success Manager to manage the entire customer lifecycle. This role involves onboarding customers, tracking their success, and ensuring they achieve measurable outcomes through our platform.

The ideal candidate has 4+ years of experience in Customer Success, strong analytical skills, and a builder mentality suited for a fast-paced startup.

The position offers comprehensive health benefits, a 401(k), generous PTO, and an opportunity to work in a meaningful role impacting public infrastructure.

Qualifications

4+ years of Customer Success experience managing a large book of business.
Ability to lead strategic customer interactions including onboarding and renewals.
Strong analytical mindset to measure impact and uncover opportunities.

Responsibilities

Guide customers through onboarding, adoption, and renewal processes.
Define success metrics and track progress with stakeholders.
Deliver training and conduct strategic business reviews.

Skills

Customer Success Management

Data Analysis

Communication

AI Tools Utilization

Relationship Management

Job description

About Us

CYVL is a Physical AI company on a mission to bring Infrastructure Intelligence to every city, town, and community on the planet. We help governments plan, build, and maintain the physical infrastructure that people depend on every day — roads, sidewalks, bridges, utilities, and more — better than ever before.

We pioneered an end-to-end approach that combines purpose-built hardware, computer vision, cloud data pipelines, and AI to transform raw LiDAR and imagery into a living, structured understanding of the built world. Our platform turns what used to take months of manual inspection into actionable intelligence that's easy for any agency to use, saving cities time, money, and resources across hundreds of communities nationwide.

At CYVL, we're building toward a future where every piece of public infrastructure on Earth is captured, understood, and continuously monitored — so the agencies responsible for it and the residents who rely on it can make better decisions, faster. That's the power of Physical AI applied to the real world.

We're a fast-moving, high-growth team based in Boston, MA that believes in solving real-world problems with authenticity, simplicity, and boldness. Every member of our team is empowered to take ownership, deliver results, and leave a lasting impact on the communities we serve.

About You

You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full customer lifecycle from onboarding through renewal and play a direct role in shaping how our customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup environment where you're not just following the playbook, you're helping write it. If you're energized by building something from the ground up and love finding smarter ways to work, this role is for you.

Key Responsibilities

Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact
Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals
Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business
Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events

Qualifications

Required:

4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships
Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles
Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities
Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment
AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments
Exceptional communicator, equally effective in writing, on a call, or in the room

Nice to Have:

Experience working with local governments, municipalities, or public sector organizations of varying sizes
Familiarity with infrastructure, field operations, or GIS-adjacent technology

What We Offer

Comprehensive health, dental, and vision coverage
401(k) with immediate vesting
Generous PTO, paid parental leave, and flexible work options
Annual professional development stipend
Team events, referral bonuses, and a collaborative, growth-focused culture

Our Values

At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running. We move fast, we care deeply — about the work, about our customers, and about each other. This is a team where trust isn't a talking point, it's how we operate.

Our values guide how we operate and shape a team that is genuinely RAARE:

Real - authentic, transparent, focused on solving real problems with simple, effective solutions.

All Out - bold, driven, and committed to delivering results that matter.

Accelerating - always learning, growing, and moving with intention.

Reliable - we follow through and deliver at a consistently high bar.

Empowering - we lift each other up and help governments build infrastructure they can be proud of.