Customer Success Engineer — Tech Troubleshooter & Deployments

IDEMIA Group

Manila

On-site

PHP 450,000 - 750,000

Full time

14 days+

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Job summary

IDEMIA Group in the Philippines is seeking a Customer Success Engineer to ensure high availability and performance of client solutions. You will partner with product, engineering, and client teams to enable successful deployments, monitoring, and ongoing operation.

The role requires hands-on IT support, system administration, and strong SQL/scripting skills. You will work across enterprise environments and contribute to delivering secure, scalable biometrics and cryptography solutions.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering or related technical discipline.
At least 2 years of IT support, technical troubleshooting, system deployment, and infrastructure administration.
Strong knowledge of SQL, scripting, reporting tools, and software development concepts.
Experience supporting enterprise software implementations, upgrades, integrations, and customer-facing technical environments.
Excellent analytical, problem-solving, communication, and stakeholder management skills.

Responsibilities

Troubleshoot complex technical incidents escalated from Level 1 and 2 support while meeting SLA/OLA.
Reproduce, document, and investigate issues; coordinate with product/engineering to drive resolution.
Design and implement corrective actions and workarounds to minimize impact and ensure continuity.
Perform installations, upgrades, configuration changes, and post-go-live support at customer sites.
Maintain IT infrastructure components including servers, workstations, AD environments, hardware, and software.
Develop and maintain reports, scripts, and technical tools using SQL and related tech.
Mentor fellow engineers and keep support docs and procedures up to date.