Customer Success Coordinator

Momentive Software; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, Dental & Optical benefits (in

Job summary

Momentive Software seeks a customer-focused professional to support partners and manage service engagements. You will be the main contact for partner needs and collaborate with IT and development to deliver satisfaction, while building expertise in the job board industry and YourMembership innovations.

The role requires strong communication skills, a willingness to learn, and the ability to guide partners through site functionality and launches.

Qualifications

• Bachelor’s degree in marketing, business management or communications.
• Certification in computer languages that is pertinent to the role is an advantage.
• At least 1 year experience; call center is a plus.

Responsibilities

• Assist partners by offering exceptional service and building strong relationships.
• Serve as partners’ primary contact for all service needs and liaise with IT and development enhancements.
• Explain and promote YourMembership innovations to drive product adoption.
• Relay feedback to YourMembership managers to exceed partner expectations.
• Help partners maximize website and career site functionality.

Skills

HTML

CSS

Education

Bachelor’s degree in marketing, business management, or communications

Tools

Salesforce

Basecamp

JIRA

Job description

Job Description

DUTIES AND RESPONSIBILITIES

Assist partners by offering exceptional service and creating strong professional relationships. Serve as partners’ primary contact for all service needs, and liaise with other departments at Momentive Software including IT and Development enhancement, to deliver satisfaction. Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations. Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners. Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services. Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service. Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations. Assist partners in understanding and maximizing website and career site functionality.

To perform this job successfully, an individual must be able to perform such essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION

• Preferably a graduate of any bachelor’s degree in marketing, business management, or communications.
• Certification in computer languages that is pertinent to the role is an advantage.

EXPERIENCE

• Must have at least 1-year experience or in any related field.
• Call Center experience is an advantage.
• Good working background in HTML, CSS, Sales Force, Basecamp and JIRA

OTHER SKILLS

• Effectively manage customer questions and concerns regarding the launch process.
• Clearly communicate ideas and give directions to customers; comfortable with new technologies and working within multiple systems.
• Effectively respond to all aspects of customers’ inquiries or requests regarding the launch of their job boards.
• Take initiative to prioritize, manage, and complete projects with very little direction or supervision from counterparts.
• Strong organization and prioritization skills.
• Excellent interpersonal, communication, and customer service skills.
• Ability to learn new tasks and create relationships with partners.
• Highly articulate and professional.
• Handles pressure well.
• Hard worker, self-motivated and driven to succeed.
• Intermediate to advanced technical and development skills such as HTML and CSS platforms.
• Outstanding attention to details.
• Dedicated to completing projects in a timely manner.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Optical Benefits including Dependents

Flexible Planned Paid Time Off and Sick Leave

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company-Paid Life Insurance Coverage

Hybrid Work Arrangement

Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.