Customer Success Associate (Voice) – Remote

Remoat Teams; Davao City; Remote; PHP 223,000 - 335,000; Part time

Job summary

Remoat Teams is seeking remote customer success associates to join our growing team. You’ll handle calls and video calls with applicants, contractors, and partners, helping them through each step and resolving simple problems.

We value clear spoken English and a calm, kind demeanor. A computer, stable internet, headset, and a quiet workspace are required; BPO experience is a plus but not required. Remote contract role with pay shared at the first call.

Qualifications

• Clear spoken English is required.
• Calm and kind demeanor in interactions.
• BPO or customer service experience is a plus but not required.
• Must have computer, stable internet, headset, and a quiet place to work.

Responsibilities

• Talk with people on calls and video calls: applicants, contractors and the people we work with.
• Help them through each step, answer questions and fix simple problems.
• Listen carefully and write clear notes after every call.
• Review call audio and transcripts for accuracy when calls are quiet.

Skills

Clear spoken English

Education

Senior high school diploma or higher

Job description

Remoat Teams is building its customer success team. We're looking for people with clear spoken English.

What you’ll do

• Talk with people on calls and video calls: applicants, contractors and the people we work with
• Help them through each step, answer questions and fix simple problems
• Listen carefully and write clear notes after every call
• Review call audio and transcripts for accuracy when calls are quiet

What we’re looking for

• Senior high school graduate or higher. SHS graduates and fresh graduates are welcome.
• Calm and kind, even when the caller isn't
• BPO or customer service experience is a plus, but not required
• A computer, stable internet, a headset and a quiet place to work

Setup

• Remote. Work from home.
• Contract role. Schedule and pay are shared at the first call.

Your data: We use your resume only for hiring, keep it for up to 12 months, and delete it if you ask at [e-mail].